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Old 04-02-2009, 06:39 AM   #3676
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Old 04-02-2009, 12:59 PM   #3677
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Old 04-02-2009, 01:26 PM   #3678
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Old 04-02-2009, 04:16 PM   #3679
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Returned from our first visit to the CR yesterday. We stayed in the Garden Wing room 6128, which is first floor pretty near the beach/pool. Had a good trip, great weather. Miss it already.

Have done Poly for our past trips. There were pros and cons of the CR compared to Poly for us.

Of course the biggest pro is the monorail running through. My kids enjoyed the pool. They are 9, 6 and 4. We were able to get a life vest for the 4 yr old. He doesn't like going under so he stuck to the steps mainly but he had fun. The older 2 swam all over and really enjoyed the slide. We've only been to the Poly in January so it's hard to compare the pools since we didn't use the Poly one much. I do like how the Poly has the zero entry. My 4 yr old would have preferred that to the steps. They did have movies on the beach several nights but we only watched a bit one evening.

We ate breakfast at Chef Mickeys, ate dinner a couple times at Contempo, and one lunch at the Sand Bar. Food was good at all.

I liked being close to the pool but I do wish we were in the tower. I felt a bit detached from everything.

As for the room. I know it is said that they are bigger than Poly but it seemed smaller to me. It may just be the layout. I HATED the sinks at the CR and the lack of counter space. Didn't care for the doors on the bathrooms either, not very private. Overall the rooms at the Poly are much better IMO. I didn't care for the CR theming in the rooms compared to Poly.

Overall I prefer the Poly theming to the CR but it wasn't bad at the CR. The long walk from the room to the tower was so drab compared to the Poly but there was a huge construction fence up around the pool area so that is what we would walk by every day so not much of a view. It may be different when the fencing is not there.

We used the Magic Express and we were in our room all checked in within 90 minutes of landing in the plane. CR was the last bus stop too. We used the bus to go to HS, and Winter Summerland golf and it was quick and painless. Used the walkway to MK once, seemed a bit long. Used the monorail for everything else.

Staff was friendly. Housekeeping was very poor. Our room was a bit dirty when we arrived. The wall of the shower was literally coated with chunks of long brown hair that I had to wash down the drain before I could use it. It did blend a bit with the marble so maybe housekeeping didn't see it? Even though we'd put the towels on the floor every night we'd never get all of them replaced. One night we were only left with 2 large towels. Several nights no hand towels and several nights no washcloths. We got by okay though. The worst thing was we found a bed bug on a pillow. Now it was about half way through the stay and I went to get in bed and moved a pillow. There was the bug on the pillow underneath. It was brown and about the size of an apple seed. I put it in a ziploc and searched for evidence of more bugs. I didn't see anything. I've never seen a bed bug and I thought they were much smaller. This looked to me like a tick but different than the ticks in NE. Since I saw no evidence of any other bugs and none of us were itching we didn't complain. Last night I googled bed bugs and there is no question that is what it is. I still have my ziploc and it's still alive after 6 days! Wish I would have complained now. I have all my laundry and luggage in the garage so hopefully we avoided bringing anything home. I do plan to email Disney about the matter so they can at least fumigate that room. I doubt nor do I expect that they'll do anything for me.

Overall I would choose the Poly over the CR in the future but if the deal was good enough I'd return to the CR but choose a tower room.
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Old 04-02-2009, 04:32 PM   #3680
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Shel,

Thanks for the review. I'm sorry it wasn't more to your liking.

I'm curious - were there still computer terminals in the garden wing rooms?
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Old 04-02-2009, 04:35 PM   #3681
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Quote:
Originally Posted by ShelsGoingToDisney View Post
Returned from our first visit to the CR yesterday. We stayed in the Garden Wing room 6128, which is first floor pretty near the beach/pool. Had a good trip, great weather. Miss it already.

Have done Poly for our past trips. There were pros and cons of the CR compared to Poly for us.

Of course the biggest pro is the monorail running through. My kids enjoyed the pool. They are 9, 6 and 4. We were able to get a life vest for the 4 yr old. He doesn't like going under so he stuck to the steps mainly but he had fun. The older 2 swam all over and really enjoyed the slide. We've only been to the Poly in January so it's hard to compare the pools since we didn't use the Poly one much. I do like how the Poly has the zero entry. My 4 yr old would have preferred that to the steps. They did have movies on the beach several nights but we only watched a bit one evening.

We ate breakfast at Chef Mickeys, ate dinner a couple times at Contempo, and one lunch at the Sand Bar. Food was good at all.

I liked being close to the pool but I do wish we were in the tower. I felt a bit detached from everything.

As for the room. I know it is said that they are bigger than Poly but it seemed smaller to me. It may just be the layout. I HATED the sinks at the CR and the lack of counter space. Didn't care for the doors on the bathrooms either, not very private. Overall the rooms at the Poly are much better IMO. I didn't care for the CR theming in the rooms compared to Poly.

Overall I prefer the Poly theming to the CR but it wasn't bad at the CR. The long walk from the room to the tower was so drab compared to the Poly but there was a huge construction fence up around the pool area so that is what we would walk by every day so not much of a view. It may be different when the fencing is not there.

We used the Magic Express and we were in our room all checked in within 90 minutes of landing in the plane. CR was the last bus stop too. We used the bus to go to HS, and Winter Summerland golf and it was quick and painless. Used the walkway to MK once, seemed a bit long. Used the monorail for everything else.

Staff was friendly. Housekeeping was very poor. Our room was a bit dirty when we arrived. The wall of the shower was literally coated with chunks of long brown hair that I had to wash down the drain before I could use it. It did blend a bit with the marble so maybe housekeeping didn't see it? Even though we'd put the towels on the floor every night we'd never get all of them replaced. One night we were only left with 2 large towels. Several nights no hand towels and several nights no washcloths. We got by okay though. The worst thing was we found a bed bug on a pillow. Now it was about half way through the stay and I went to get in bed and moved a pillow. There was the bug on the pillow underneath. It was brown and about the size of an apple seed. I put it in a ziploc and searched for evidence of more bugs. I didn't see anything. I've never seen a bed bug and I thought they were much smaller. This looked to me like a tick but different than the ticks in NE. Since I saw no evidence of any other bugs and none of us were itching we didn't complain. Last night I googled bed bugs and there is no question that is what it is. I still have my ziploc and it's still alive after 6 days! Wish I would have complained now. I have all my laundry and luggage in the garage so hopefully we avoided bringing anything home. I do plan to email Disney about the matter so they can at least fumigate that room. I doubt nor do I expect that they'll do anything for me.

Overall I would choose the Poly over the CR in the future but if the deal was good enough I'd return to the CR but choose a tower room.


Glad to hear you had a great trip!!! I'm considering the CR for this summer when friends are in town.

Sorry to hear about your un-magical expierence with the cleaning of your room. I stayed at CSR a while back and the room was well below average clean. I have surfed though several of the resort boards and other trip reports and the past 6 months, alot of them have said their rooms weren't clean. What I suggest (and I did with my CSR stay) is visit the WDW web site and click contact us and send them an email. I asked for no compensation other than an acklowdgement of my complaint. If mgmt is aware of the issue, maybe they will do something about it. A WDW resort stay isn't cheap. And the room should be clean. Just my 2 cents
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Old 04-02-2009, 04:47 PM   #3682
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Quote:
Originally Posted by jcb View Post
Shel,

Thanks for the review. I'm sorry it wasn't more to your liking.

I'm curious - were there still computer terminals in the garden wing rooms?
There was a place to hook up your own computer but there weren't computers provided. HTH!
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Old 04-02-2009, 04:48 PM   #3683
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Quote:
Originally Posted by TJM1976 View Post
Glad to hear you had a great trip!!! I'm considering the CR for this summer when friends are in town.

Sorry to hear about your un-magical expierence with the cleaning of your room. I stayed at CSR a while back and the room was well below average clean. I have surfed though several of the resort boards and other trip reports and the past 6 months, alot of them have said their rooms weren't clean. What I suggest (and I did with my CSR stay) is visit the WDW web site and click contact us and send them an email. I asked for no compensation other than an acklowdgement of my complaint. If mgmt is aware of the issue, maybe they will do something about it. A WDW resort stay isn't cheap. And the room should be clean. Just my 2 cents

I have emailed my TA to ask for contact info regarding the bug and housekeeping. Like you I expect no compensation but I do want to make them aware.
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Old 04-02-2009, 04:52 PM   #3684
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Quote:
Originally Posted by ShelsGoingToDisney View Post
As for the room. I know it is said that they are bigger than Poly but it seemed smaller to me. It may just be the layout. I HATED the sinks at the CR and the lack of counter space. Didn't care for the doors on the bathrooms either, not very private. Overall the rooms at the Poly are much better IMO. I didn't care for the CR theming in the rooms compared to Poly.
Actually, about half the rooms at Poly are larger than CR's rooms, so it's possible that your Poly room was larger (although I agree about CR's room layout - the rooms are pretty but don't feel as spacious).
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Old 04-02-2009, 04:56 PM   #3685
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Originally Posted by ShelsGoingToDisney View Post
I have emailed my TA to ask for contact info regarding the bug and housekeeping. Like you I expect no compensation but I do want to make them aware.

http://disneyworld.disney.go.com/contact/

Here is the link to Guest Relations. It does take a while for them to send you a response or contact you (possibly up to 2 weeks). So be patient.
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Old 04-02-2009, 05:25 PM   #3686
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Please please please let them know about the bed bugs, that is a really serious problem. They are almost impossible to get rid of and as you noticed they will live forever. Make sure to take a pic of the bug so that they can see it.

Yikes! I'm so glad to hear your family did not get bitten.
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Old 04-02-2009, 05:58 PM   #3687
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Please let them know about the bugs!!! We are staying in the Garden Wing in September and we would rather not have bed bugs! Thank you!
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Old 04-02-2009, 08:59 PM   #3688
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Quote:
Originally Posted by ShelsGoingToDisney View Post
Returned from our first visit to the CR yesterday. We stayed in the Garden Wing room 6128, which is first floor pretty near the beach/pool. Had a good trip, great weather. Miss it already.

Have done Poly for our past trips. There were pros and cons of the CR compared to Poly for us.

Of course the biggest pro is the monorail running through. My kids enjoyed the pool. They are 9, 6 and 4. We were able to get a life vest for the 4 yr old. He doesn't like going under so he stuck to the steps mainly but he had fun. The older 2 swam all over and really enjoyed the slide. We've only been to the Poly in January so it's hard to compare the pools since we didn't use the Poly one much. I do like how the Poly has the zero entry. My 4 yr old would have preferred that to the steps. They did have movies on the beach several nights but we only watched a bit one evening.

We ate breakfast at Chef Mickeys, ate dinner a couple times at Contempo, and one lunch at the Sand Bar. Food was good at all.

I liked being close to the pool but I do wish we were in the tower. I felt a bit detached from everything.

As for the room. I know it is said that they are bigger than Poly but it seemed smaller to me. It may just be the layout. I HATED the sinks at the CR and the lack of counter space. Didn't care for the doors on the bathrooms either, not very private. Overall the rooms at the Poly are much better IMO. I didn't care for the CR theming in the rooms compared to Poly.

Overall I prefer the Poly theming to the CR but it wasn't bad at the CR. The long walk from the room to the tower was so drab compared to the Poly but there was a huge construction fence up around the pool area so that is what we would walk by every day so not much of a view. It may be different when the fencing is not there.

We used the Magic Express and we were in our room all checked in within 90 minutes of landing in the plane. CR was the last bus stop too. We used the bus to go to HS, and Winter Summerland golf and it was quick and painless. Used the walkway to MK once, seemed a bit long. Used the monorail for everything else.

Staff was friendly. Housekeeping was very poor. Our room was a bit dirty when we arrived. The wall of the shower was literally coated with chunks of long brown hair that I had to wash down the drain before I could use it. It did blend a bit with the marble so maybe housekeeping didn't see it? Even though we'd put the towels on the floor every night we'd never get all of them replaced. One night we were only left with 2 large towels. Several nights no hand towels and several nights no washcloths. We got by okay though. The worst thing was we found a bed bug on a pillow. Now it was about half way through the stay and I went to get in bed and moved a pillow. There was the bug on the pillow underneath. It was brown and about the size of an apple seed. I put it in a ziploc and searched for evidence of more bugs. I didn't see anything. I've never seen a bed bug and I thought they were much smaller. This looked to me like a tick but different than the ticks in NE. Since I saw no evidence of any other bugs and none of us were itching we didn't complain. Last night I googled bed bugs and there is no question that is what it is. I still have my ziploc and it's still alive after 6 days! Wish I would have complained now. I have all my laundry and luggage in the garage so hopefully we avoided bringing anything home. I do plan to email Disney about the matter so they can at least fumigate that room. I doubt nor do I expect that they'll do anything for me.

Overall I would choose the Poly over the CR in the future but if the deal was good enough I'd return to the CR but choose a tower room.
Thank you for posting that honest review.
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Old 04-03-2009, 03:29 PM   #3689
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RE: bed bugs I did put together a letter to send to Disney Guest Communications today and faxed a copy to the Contemporary resort. I also included pictures of the bug and the bites that are appearing on my neck. I didn't do the email option because I couldn't attach any pictures that way. I'll update if I get a response.

The bug is still thriving in the ziploc. There are also lots of what looks like grains of salt in the bag now too. Research tells me that those are eggs. It would be fascinating if it wasn't so gross!
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Old 04-03-2009, 04:18 PM   #3690
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Quote:
Originally Posted by ShelsGoingToDisney View Post
RE: bed bugs I did put together a letter to send to Disney Guest Communications today and faxed a copy to the Contemporary resort. I also included pictures of the bug and the bites that are appearing on my neck. I didn't do the email option because I couldn't attach any pictures that way. I'll update if I get a response.

The bug is still thriving in the ziploc. There are also lots of what looks like grains of salt in the bag now too. Research tells me that those are eggs. It would be fascinating if it wasn't so gross!
!!!!! for notifying management about the bed bugs

In '07 I had to send Disney Guest Relations an e-mail regarding a terrible, 2-hour long, check-out accounting fiasco we experienced with a manager at the CR. They followed-up with a thoughtful letter of apology and call from Guest Relations, a call from a senior manager at the CR, a gift card, and personalized service prior to our next visit. I am confident that your notifying Disney of your horrific bed bug experience will illicit a productive and timely response and that will make all of our future stays better. Please keep us posted, and if you don't like the response you receive, move up the Disney food chain.
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