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Old 02-27-2014, 11:48 PM   #1
smidgy
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can't see the way the queue is going

ok I had no idea what to "name" this thread. "visual disabilites" have seemed to gone by the way side.

it is very hard for my husband to "quickly!!!" jump into the clam shell at nemo. or the ride car at haunted mansion

he is so nervous about ANY lines now. his vision has gotten really bad.

he just really wants to enjoy the only place he is happy.

he doesn't want to cheat other people or jump in front of them in line. just give us a time to come back . esp with the dark rides... he can still ACTUALLY SEE some of the things in Haunted mansion...IF we go at night when his eyes have adjusted.
yup multiple problems trying to navigate the lines... all those jerks behind you stepping on your heels. cause you aren't walking fast enough...\\ which casues MUCh anxiety... !!!

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Old 02-27-2014, 11:55 PM   #2
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there is an entire population of people who have been left out of the "new and improved" DAS.

those with visual and/or hearing disabilities.
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Old 02-28-2014, 12:16 AM   #3
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Just tell the CM at the entrance to the ride that you have issues so you need more time. They should be more than willing to hold the next few folks up a bit so your husband does not feel rushed.
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Old 02-28-2014, 02:30 PM   #4
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Originally Posted by deakam View Post
Just tell the CM at the entrance to the ride that you have issues so you need more time. They should be more than willing to hold the next few folks up a bit so your husband does not feel rushed.
That's very true, they should be. But the facts on the ground are, there's nothing that requires them to be, so at least as often as not, they simply aren't. Either they don't understand that there are people in between "normally sighted" and "completely blind," or they just don't care.

Now, I'm not saying they're naturally uncaring people - maybe they're too busy to care; maybe their supervisors don't give them enough independence to use their own judgement; maybe they haven't gotten enough training; maybe they've led sheltered lives and never been around people with hidden disabilities before.

However, the fact remains that "relying on the kindness of strangers" is a mug's game, because not every stranger happens to be kind.
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Old 02-28-2014, 02:41 PM   #5
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My solution to people behind me wanting to go faster has been to develop a thick skin. When I'm by myself, I go at my own speed and let the people behind me do whatever they like with that. If they want to pass me, they can pass, and if they want to get worked up about it, it's their blood pressure and not my concern.

When I was a kid riding in the car with my Mom and another car would get too close behind her, she would say, "If you're gonna tailgate, buddy, you're gonna do it at a safe speed."

If somebody is with me, and I'm going at my normal slower pace to let my eyes adjust and avoid falling, and they start trying to guide me along faster or start apologizing to the people behind me, that's when I start to get ticked off. I tell them to go ahead without me if they're in such a big hurry, and not to ever dare speak for me.
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Old 02-28-2014, 05:01 PM   #6
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If you can't load onto the ride vehicle why not just let them CM know that you need to have it slowed down? There's no DAS for that, you just have to let them know what you need.

Besides Peter pan's Flight, are there any other attractions at WDW that won't slow down for people who need it?
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Old 02-28-2014, 01:07 AM   #7
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Originally Posted by smidgy View Post
there is an entire population of people who have been left out of the "new and improved" DAS.

those with visual and/or hearing disabilities.
True. My mom has the same problems as the OP. Due to multiple eye surgeries her eyes do not adjust well from light to darkness. She can't even be in the parks after dark. Plus she has alot of problems with arthritis and moves very slowly, so needs time to board any ride. She uses an ECV down there and does well on it, but takes alot of time to transfer and needs to avoid dark queues. Even with her cane, her knees fequently just give away with her and she falls. She is also a very brittle diabetic, whose blood sugar drops suddenly and very unexpectedly (sometimes even after she's just eaten a good meal), so we have no warning it's going to drop. Consequently she can get confused very quickly and even pass out. She's 80 y/o and has a little dementia going on too. She can't stand being bumped and in very crowded situations, where she is getting bumped into, will have a panic attack and have trouble breathing. Due to the bigger crowds at park closing and her problems seeing in the dark, we just have to avoid the parks during night time hours. She is also on meds that cause her to sunburn really bad and really quickly, so we need to avoid standing in queues that are out in the sun. Traveling through the parks, we always try to cut through the gift shops and inside queues are great, as long as they are not too crowded, but we have to try to avoid long outside queues that are in the sun. When we were there in early Dec, we asked for a DAC just to be able to wait in a quieter area and to avoid dark queues. She was refused. In fact, one CM told her point blank that the DAC was only for kids with autisim and WDW didn't really have anything for the elderly, except to rent an ECV or wheelchair. Fine, we had her an ECV, but the ECV did not meet all her needs. They just refused to listen to that though. We tried at two different guest services and were refused a DAC both times. We weren't trying to avoid the waits either, we just wanted to wait somewhere quieter and brighter, where she wouldn't get bumped, would be able to see, and would have the time and space she needed.

At Nemo we asked the CM outside if she could avoid the dark queue as she has trouble seeing in there. He told us to go inside the gift shop and use the handicap entrance there. We went inside, the CM at the cash register told us where it was and we went and waited, and waited, and waited and waited. We even tried to open the door ourselves, but it was locked. We finally went back to the cash register CM and her comment was, "Oh well, they must not be using that entrance today, you'll have to go through the regular queue." Uh, she can't. The CM said there was nothing she could do, if they weren't using that entrance that day. We just didn't get to ride. Because the moving walkways can not be stopped, she has not been able to ride Peter Pan or the Transit Authority in several years now. She also has trouble stepping up or down into rides and can't do stairs, so hasn't been able to ride rides like Pirates, Big Thunder, Splash, Maelstrom, or the Donald boat ride in Mexico. All of which used to be her favorites. She rides very few rides now, so would only use a DAC maybe once or twice a day, but can't get one. We stay offsite, so can't book fastpasses ahead of time either. In Dec, even getting there at rope drop, we were only able to get one fast pass that had a decent time we could use. She can not be in the parks after dark, so evening fast passes won't work for her.

Last edited by aubriee; 02-28-2014 at 01:26 AM.
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Old 02-28-2014, 05:38 AM   #8
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The CM at LM would not slow it for my cousin with a visual disability to load. He said it couldn't be slowed which wasn't true because it was slowed for someone when we got off.
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Old 02-28-2014, 05:45 AM   #9
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Quote:
Originally Posted by aubriee View Post
True. My mom has the same problems as the OP. Due to multiple eye surgeries her eyes do not adjust well from light to darkness. She can't even be in the parks after dark. Plus she has alot of problems with arthritis and moves very slowly, so needs time to board any ride. She uses an ECV down there and does well on it, but takes alot of time to transfer and needs to avoid dark queues. Even with her cane, her knees fequently just give away with her and she falls. She is also a very brittle diabetic, whose blood sugar drops suddenly and very unexpectedly (sometimes even after she's just eaten a good meal), so we have no warning it's going to drop. Consequently she can get confused very quickly and even pass out. She's 80 y/o and has a little dementia going on too. She can't stand being bumped and in very crowded situations, where she is getting bumped into, will have a panic attack and have trouble breathing. Due to the bigger crowds at park closing and her problems seeing in the dark, we just have to avoid the parks during night time hours. She is also on meds that cause her to sunburn really bad and really quickly, so we need to avoid standing in queues that are out in the sun. Traveling through the parks, we always try to cut through the gift shops and inside queues are great, as long as they are not too crowded, but we have to try to avoid long outside queues that are in the sun. When we were there in early Dec, we asked for a DAC just to be able to wait in a quieter area and to avoid dark queues. She was refused. In fact, one CM told her point blank that the DAC was only for kids with autisim and WDW didn't really have anything for the elderly, except to rent an ECV or wheelchair. Fine, we had her an ECV, but the ECV did not meet all her needs. They just refused to listen to that though. We tried at two different guest services and were refused a DAC both times. We weren't trying to avoid the waits either, we just wanted to wait somewhere quieter and brighter, where she wouldn't get bumped, would be able to see, and would have the time and space she needed.

At Nemo we asked the CM outside if she could avoid the dark queue as she has trouble seeing in there. He told us to go inside the gift shop and use the handicap entrance there. We went inside, the CM at the cash register told us where it was and we went and waited, and waited, and waited and waited. We even tried to open the door ourselves, but it was locked. We finally went back to the cash register CM and her comment was, "Oh well, they must not be using that entrance today, you'll have to go through the regular queue." Uh, she can't. The CM said there was nothing she could do, if they weren't using that entrance that day. We just didn't get to ride. Because the moving walkways can not be stopped, she has not been able to ride Peter Pan or the Transit Authority in several years now. She also has trouble stepping up or down into rides and can't do stairs, so hasn't been able to ride rides like Pirates, Big Thunder, Splash, Maelstrom, or the Donald boat ride in Mexico. All of which used to be her favorites. She rides very few rides now, so would only use a DAC maybe once or twice a day, but can't get one. We stay offsite, so can't book fastpasses ahead of time either. In Dec, even getting there at rope drop, we were only able to get one fast pass that had a decent time we could use. She can not be in the parks after dark, so evening fast passes won't work for her.
If a person using an ECV can't drive safely through a queue, wouldn't it be safer for everyone if that person was using a wheelchair?
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Old 02-28-2014, 08:37 AM   #10
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Originally Posted by aubriee View Post
True. My mom has the same problems as the OP. Due to multiple eye surgeries her eyes do not adjust well from light to darkness. She can't even be in the parks after dark. Plus she has alot of problems with arthritis and moves very slowly, so needs time to board any ride. She uses an ECV down there and does well on it, but takes alot of time to transfer and needs to avoid dark queues. Even with her cane, her knees fequently just give away with her and she falls. She is also a very brittle diabetic, whose blood sugar drops suddenly and very unexpectedly (sometimes even after she's just eaten a good meal), so we have no warning it's going to drop. Consequently she can get confused very quickly and even pass out. She's 80 y/o and has a little dementia going on too. She can't stand being bumped and in very crowded situations, where she is getting bumped into, will have a panic attack and have trouble breathing. Due to the bigger crowds at park closing and her problems seeing in the dark, we just have to avoid the parks during night time hours. She is also on meds that cause her to sunburn really bad and really quickly, so we need to avoid standing in queues that are out in the sun. Traveling through the parks, we always try to cut through the gift shops and inside queues are great, as long as they are not too crowded, but we have to try to avoid long outside queues that are in the sun. When we were there in early Dec, we asked for a DAC just to be able to wait in a quieter area and to avoid dark queues. She was refused. In fact, one CM told her point blank that the DAC was only for kids with autisim and WDW didn't really have anything for the elderly, except to rent an ECV or wheelchair. Fine, we had her an ECV, but the ECV did not meet all her needs. They just refused to listen to that though. We tried at two different guest services and were refused a DAC both times. We weren't trying to avoid the waits either, we just wanted to wait somewhere quieter and brighter, where she wouldn't get bumped, would be able to see, and would have the time and space she needed.

At Nemo we asked the CM outside if she could avoid the dark queue as she has trouble seeing in there. He told us to go inside the gift shop and use the handicap entrance there. We went inside, the CM at the cash register told us where it was and we went and waited, and waited, and waited and waited. We even tried to open the door ourselves, but it was locked. We finally went back to the cash register CM and her comment was, "Oh well, they must not be using that entrance today, you'll have to go through the regular queue." Uh, she can't. The CM said there was nothing she could do, if they weren't using that entrance that day. We just didn't get to ride. Because the moving walkways can not be stopped, she has not been able to ride Peter Pan or the Transit Authority in several years now. She also has trouble stepping up or down into rides and can't do stairs, so hasn't been able to ride rides like Pirates, Big Thunder, Splash, Maelstrom, or the Donald boat ride in Mexico. All of which used to be her favorites. She rides very few rides now, so would only use a DAC maybe once or twice a day, but can't get one. We stay offsite, so can't book fastpasses ahead of time either. In Dec, even getting there at rope drop, we were only able to get one fast pass that had a decent time we could use. She can not be in the parks after dark, so evening fast passes won't work for her.
It sounds like your mom has many health issues. It must be very difficult for her.

I'm not really sure how you expect Disney to address all those problem though.

It's kind of scary to think someone with such problems was driving an ECV.
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Old 02-28-2014, 08:38 AM   #11
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Quote:
Originally Posted by aubriee View Post
True. My mom has the same problems as the OP. Due to multiple eye surgeries her eyes do not adjust well from light to darkness. She can't even be in the parks after dark. Plus she has alot of problems with arthritis and moves very slowly, so needs time to board any ride. She uses an ECV down there and does well on it, but takes alot of time to transfer and needs to avoid dark queues. Even with her cane, her knees fequently just give away with her and she falls. She is also a very brittle diabetic, whose blood sugar drops suddenly and very unexpectedly (sometimes even after she's just eaten a good meal), so we have no warning it's going to drop. Consequently she can get confused very quickly and even pass out. She's 80 y/o and has a little dementia going on too. She can't stand being bumped and in very crowded situations, where she is getting bumped into, will have a panic attack and have trouble breathing. Due to the bigger crowds at park closing and her problems seeing in the dark, we just have to avoid the parks during night time hours. She is also on meds that cause her to sunburn really bad and really quickly, so we need to avoid standing in queues that are out in the sun. Traveling through the parks, we always try to cut through the gift shops and inside queues are great, as long as they are not too crowded, but we have to try to avoid long outside queues that are in the sun. When we were there in early Dec, we asked for a DAC just to be able to wait in a quieter area and to avoid dark queues. She was refused. In fact, one CM told her point blank that the DAC was only for kids with autisim and WDW didn't really have anything for the elderly, except to rent an ECV or wheelchair. Fine, we had her an ECV, but the ECV did not meet all her needs. They just refused to listen to that though. We tried at two different guest services and were refused a DAC both times. We weren't trying to avoid the waits either, we just wanted to wait somewhere quieter and brighter, where she wouldn't get bumped, would be able to see, and would have the time and space she needed. At Nemo we asked the CM outside if she could avoid the dark queue as she has trouble seeing in there. He told us to go inside the gift shop and use the handicap entrance there. We went inside, the CM at the cash register told us where it was and we went and waited, and waited, and waited and waited. We even tried to open the door ourselves, but it was locked. We finally went back to the cash register CM and her comment was, "Oh well, they must not be using that entrance today, you'll have to go through the regular queue." Uh, she can't. The CM said there was nothing she could do, if they weren't using that entrance that day. We just didn't get to ride. Because the moving walkways can not be stopped, she has not been able to ride Peter Pan or the Transit Authority in several years now. She also has trouble stepping up or down into rides and can't do stairs, so hasn't been able to ride rides like Pirates, Big Thunder, Splash, Maelstrom, or the Donald boat ride in Mexico. All of which used to be her favorites. She rides very few rides now, so would only use a DAC maybe once or twice a day, but can't get one. We stay offsite, so can't book fastpasses ahead of time either. In Dec, even getting there at rope drop, we were only able to get one fast pass that had a decent time we could use. She can not be in the parks after dark, so evening fast passes won't work for her.
I can't help with all your concerns, but we have used bike headlights that we have bought (cost is about $10 to $15 each not including the batteries to run it) on a rental scooter and it does provide extra lighting that can help with dark areas. We place one on each side of the handle bar on the scooter. When it's light enough we shut the bike lights off to conserve the battery power.

With regards to the sun there are scooters and wheelchairs that can have canopies which provide a sun shield. These canopies are somewhat annoying to others; because, they are tall and can block other people's views, but if you are considerate to others it can work. This becomes more important with parades, for example. Also, there is a funny type of hat that resembles an umbrella that really provides a good shield from the sun and your face.

There are some rides like Jungle Cruise and It's a Small, Small World and the Great Movie Ride and Universe of Energy and Toy Story Mania and Buzz Lightyear that allow a wheelchair on board, but not a scooter. You may be able to get a wheelchair at the ride for a transfer on these rides. I would try to concentrate on the rides that are doable and avoid the other ones. Concentrate on shows and the live entertainment at the parks. We went with my mom and her last trip was at 88 and in a wheelchair and we knew we could not achieve it all. The main goal was to be together and do what we all could manage safely. We learned to appreciate Disney World in a different way. It's all good. My mom was very happy and satisfied just to get a hand shake or hug from one of the Disney characters.

Depending on the size of your party you may want to consider a baby swap on the rides. This way others in your party can enjoy the rides and someone can stay and keep your mom company with the rides that are too hard for her, now. Then, you can switch and the others can go on the ride. If you make your mom feel good about the situation and converse with her it will all work out.

I think you need to make it workable for your situation. If Disney can provide for more help than you are that more blessed, but I just wouldn't count on it. Also, if you think a DAS will help out more than you need to convince the CM somehow at guest services. Maybe, her doctor could shed some light; so, you are better prepared with what to say to a DAS CM. Also, If one approach doesn't work then try another. Perhaps go to multiple CMs to see if that will make a difference; try a different park CM, too. Escalate to a supervisor if you need to do it and see if that helps. Finally, I think the CMs may be better trained now with DAS and perhaps it would work better now then in the past.
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Old 02-28-2014, 11:19 AM   #12
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Originally Posted by smidgy View Post
ok I had no idea what to "name" this thread. "visual disabilites" have seemed to gone by the way side.

it is very hard for my husband to "quickly!!!" jump into the clam shell at nemo. or the ride car at haunted mansion

he is so nervous about ANY lines now. his vision has gotten really bad.

he just really wants to enjoy the only place he is happy.

he doesn't want to cheat other people or jump in front of them in line. just give us a time to come back . esp with the dark rides... he can still ACTUALLY SEE some of the things in Haunted mansion...IF we go at night when his eyes have adjusted.
yup multiple problems trying to navigate the lines... all those jerks behind you stepping on your heels. cause you aren't walking fast enough...\\ which casues MUCh anxiety... !!!
If you believe that your husband has legitimate need for a DAS card, I would suggest that you write out what you have explained here and read it to the CM at Guest Services. There is no need to mention his diagnosis. Based on what you have read, the CM will decide if your husband qualifies for a DAS card. I do not know if your husband will qualify or not, but it would, in my opinion, be worth a try.
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Old 02-28-2014, 11:31 AM   #13
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If you believe that your husband has legitimate need for a DAS card, I would suggest that you write out what you have explained here and read it to the CM at Guest Services. There is no need to mention his diagnosis. Based on what you have read, the CM will decide if your husband qualifies for a DAS card. I do not know if your husband will qualify or not, but it would, in my opinion, be worth a try.
I agree.
DAS is for needs in the line. Mobility needs are going to get a suggestion to use a wheelchair or ECV because DAS doesn't shorten the distance or provide a place to sit in line, while a mobility device does.
But, there are situations besides cognitive disabilities where CMs may issue a DAS card.

So, I agree, it's worth a try.
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Old 03-01-2014, 09:17 PM   #14
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We must be reading different boards...

I've seen several accounts of people with service dogs using the kennels and those that are blind. I've also never seen anyone put down any type of disability or only offer advise to a WC or autism. This board is for advise on Disney's policy I regards to disabilities and how they are handled and that's exactly the kind of advise people are given.
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Old 03-02-2014, 07:49 AM   #15
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ok I had no idea what to "name" this thread. "visual disabilites" have seemed to gone by the way side. it is very hard for my husband to "quickly!!!" jump into the clam shell at nemo. or the ride car at haunted mansion he is so nervous about ANY lines now. his vision has gotten really bad. he just really wants to enjoy the only place he is happy. he doesn't want to cheat other people or jump in front of them in line. just give us a time to come back . esp with the dark rides... he can still ACTUALLY SEE some of the things in Haunted mansion...IF we go at night when his eyes have adjusted. yup multiple problems trying to navigate the lines... all those jerks behind you stepping on your heels. cause you aren't walking fast enough...\\ which casues MUCh anxiety... !!!
If being in the dark is the main problem then maybe more lighting would help. I'm not sure if these suggestions would help, but you can get LED lighting that clamps onto a baseball cap visor. A little flashlight might work, too, but you have to hold it. You could even use both for more lighting. Maybe, the extra light would allow him to navigate better. Once you are on the ride turn the lighting off to conserve the battery power. The only other recourse would be pushing him in a wheelchair. I know this isn't an option anyone likes, but it may allow your trips to Disney World to continue or not. In some cases you can get on a ride with the wheelchair which certainly would be a blessing. In other cases, he'd only have to worry about getting on the ride and you could park the wheelchair. In some way I feel this may not be a bad answer. The way it sounds he has the potential to fall with his poor vision especially in darker areas. He feels nervous with others around him and that could lead to a fall. We have found using a wheelchair works well if you take the parks by mixing up the activities like doing a few rides then a show, doing a few more rides and then a break for lunch, and then do a few more rides and then a parade. You get the idea. The pusher gets a rest that way. If there is ever more than you and him then you can take turns with someone else pushing the wheelchair. If he wants to walk some, then he could use the wheelchair as a walker when the lighting is better outside of the rides. I would try to avoid the busy, peak times for the rides. I would say the morning is less crowded. If you stay onsite use the extra magic hours to arrive as early as possible. By all means use fastpass plus for the rides. If a ride is too difficult based on past experiences then I would skip the harder ones. There are plenty of rides and missing a few is better then being aggravated about it all. Try to enjoy other fun at the parks. Take in more live entertainment. We love the street entertainment at the parks. With trying for a DAS maybe consult his doctor and see if the doctor can use wording that may help you more with getting a DAS. Also, try more than one guest service person for a DAS if you get refused. Sometimes, one park refuses and another park will give you one. It shouldn't be that way, but we are all human. Escalate to a supervisor if you are not having much luck with getting a DAS. At least if you try on all levels for a DAS then you know you have done your best. You may ultimately, have to decide on a different vacation. It's starting to sound like to me that he is not that fond of Disney anymore considering his situation. Sometimes, we have to change our vacation. If you still enjoy Disney yourself and you don't want to give it up then you may need to go with a friend or relative instead. Over the last 3 years we have ventured out ourselves to different vacations and we find ourselves going to Disney less and less. It's just getting too hard for us to continue doing Disney. We have different issues from you, but we have moved on to other adventures and it's working for us. We actually wonder now why we just kept going back to Disney and not do other vacations. There are many vacations that could suit you better, now.

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