Disney Information Station Logo

Go Back   The DIS Discussion Forums - DISboards.com > Disney Trip Planning Forums > disABILITIES!
Find Hotel Specials & DIScounts
 
facebooktwitterpinterestgoogle plusyoutubeDIS UpdatesDIS email updates
Register Chat FAQ Tickers Search Today's Posts Mark Forums Read





Reply
 
Thread Tools Rate Thread Display Modes
Old 02-01-2014, 08:42 PM   #1
HLAuburn
DIS Veteran
 
HLAuburn's Avatar
 
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,192

Food Allergy Incident - Margaritaville

Tonight we had dinner at Margaritaville at Universal City Walk. We informed the waitress about DDs egg allergy and asked her if the crab dip appetizer contained eggs. She checked with the chef and came back to tell us it was fine. By that time, DD had looked over the kids menu and we had another question, so the waitress asked the chef to come out. He addressed the kids menu item and then I asked again if the dip was OK and specifically asked about mayonnaise and he assured me it was fine.

So you can see where this is going! Fortunately DDs allergy is just "GI" so once she vomits she's usually OK, but within a few minutes of eating it, she knew. (We made it to the bathroom.). When I told the waitress, the manager came over and said she'd "double check" and sure enough, she came back and said the recipe had changed and that it contained mayo. She apologized and the waitress apologized, but the chef, who really was at fault, never came back to the table.

I read reviews that this restaurant was very good when it came to allergies, so it was disappointing that they took it so lightly. What if it was someone who had a severe reaction? We jokingly said "this would never happen at Disney...", but the truth is, it wouldn't have! It's easy to get spoiled with the amazing way Disney handles allergies, but honestly, every place should take it as seriously as they do.
__________________

HLAuburn is offline   Reply With Quote
Old 02-01-2014, 09:10 PM   #2
Betty Rohrer
DIS Veteran
 
Join Date: May 2010
Posts: 1,209

from working in Food and Bev at a small park, not defending chef but if the dip comes prepackaged, you go by your notebook says no mayo. but last delivery has a different brand with mayo. happens to us often. it was not until your daughter reacted that it was even discovered by kitchen I am guessing and yes it could happen at Disney as we do not remember everything and we go by the notebook for our info
Betty Rohrer is offline   Reply With Quote
|
The DIS
Register to remove

Join Date: 1997
Location: Orlando, FL
Posts: 1,000,000
Old 02-01-2014, 09:26 PM   #3
HLAuburn
DIS Veteran
 
HLAuburn's Avatar
 
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,192

Quote:
Originally Posted by Betty Rohrer View Post
from working in Food and Bev at a small park, not defending chef but if the dip comes prepackaged, you go by your notebook says no mayo. but last delivery has a different brand with mayo. happens to us often. it was not until your daughter reacted that it was even discovered by kitchen I am guessing and yes it could happen at Disney as we do not remember everything and we go by the notebook for our info
I see where you're coming from, but the "notebook" ( in this case it looked like an online manual the manager brought to the table on an iPad-type device ) clearly said the dip contained mayo. I don't buy the excuse that the "recipe recently changed"- it clearly stated the allergen on their info source. And as far as I'm concerned, it's the chef's job to know that sort of thing...or at least be willing to check when someone asks.
__________________

HLAuburn is offline   Reply With Quote
Old 02-01-2014, 11:42 PM   #4
livndisney
DIS Veteran
 
Join Date: Feb 2007
Posts: 9,065

Quote:
Originally Posted by HLAuburn View Post
T

I read reviews that this restaurant was very good when it came to allergies, so it was disappointing that they took it so lightly. What if it was someone who had a severe reaction? We jokingly said "this would never happen at Disney...", but the truth is, it wouldn't have! It's easy to get spoiled with the amazing way Disney handles allergies, but honestly, every place should take it as seriously as they do.
It happens at WDW. We have been served the wrong food and been given wrong info on more than one occasion. Gf Tea comes to mind since the Chef's "mistake" there ruined a birthday.
livndisney is offline   Reply With Quote
Old 02-02-2014, 07:00 AM   #5
HLAuburn
DIS Veteran
 
HLAuburn's Avatar
 
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,192

Quote:
Originally Posted by livndisney View Post
It happens at WDW. We have been served the wrong food and been given wrong info on more than one occasion. Gf Tea comes to mind since the Chef's "mistake" there ruined a birthday.
I'm sorry to hear about your ruined birthday. Of course it could happen anywhere - we've just always had really good experiences at Disney, so I was a little surprised when a chef made such a big mistake...and then didn't really didn't act too concerned about it.
__________________

HLAuburn is offline   Reply With Quote
Old 02-02-2014, 08:35 AM   #6
Betty Rohrer
DIS Veteran
 
Join Date: May 2010
Posts: 1,209

we did have a case where what was listed in our notebook was not the right label and the item did have milk which was not shown because of a change in the item since the notebook came out. it does happen
Betty Rohrer is offline   Reply With Quote
Old 02-02-2014, 03:48 PM   #7
PinkBudgie
Expert Disneyland Snowball Maker
I've been wearing my LGMH for several years now
 
PinkBudgie's Avatar
 
Join Date: Jul 2008
Location: N.California
Posts: 6,735

This is so scary. It really could happen anywhere. All it takes is one slip up in the food chain- waitress not informing the chef, ingredient changes not noted, etc. One of my biggest fears is Worcestershire sauce (fish) getting in something but not noticed (in meat, bbq sauce, soups).
__________________
PinkBudgie is offline   Reply With Quote
Old 02-03-2014, 09:26 AM   #8
CourtneyGuestService
Earning My Ears
 
Join Date: Feb 2014
Posts: 1

HLAuburn- We are very sorry about the experience you describe here. We do take food allergies serious, so it is upsetting to hear this happened. Additionally, we apologize for not properly addressing what happened while you were with us. Your comments have been shared with the team and they are being addressed internally. Can you let us know the day and time you came in so we can properly look into your visit? If you are willing to share your preferred contact information, a member of our management team would like to reach out to you personally as well.

Margaritaville Management Team
CourtneyGuestService is offline   Reply With Quote
Old 02-26-2014, 10:51 AM   #9
sleepingbean
DIS Veteran
 
sleepingbean's Avatar
 
Join Date: Dec 2006
Posts: 886

Oh no. I am so sorry. Poor kiddo.

We have had good experiences there (thankfully). I am sorry you had such an awful one!
__________________

The Gluten Free Dairy Free Food We Ate in Disney World
We are NOT Disney People - The First trip report - Pt 1


sleepingbean is offline   Reply With Quote
Old 03-11-2014, 10:50 AM   #10
HLAuburn
DIS Veteran
 
HLAuburn's Avatar
 
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,192

Quote:
Originally Posted by sleepingbean View Post
Oh no. I am so sorry. Poor kiddo.

We have had good experiences there (thankfully). I am sorry you had such an awful one!

Thanks....I'm not sure what upsets me more - the fact that it happened or the awful way they have handled it from the beginning.

And now a "Guest Services" rep posts on here and asks for more information about our experience and says someone will contact me, but I've replied and tried to contact her several times, and haven't heard from ANYONE. I just can't help but think it's not a big deal to them and they really don't care....other than "appearing" to be concerned on a post.

We just bought annual passes Universal, and needless to say, we won't be going back to Margaritaville.
HLAuburn is offline   Reply With Quote
Old 03-14-2014, 12:08 PM   #11
aj2hall
Mouseketeer
 
Join Date: Jul 2007
Posts: 311

I'm sorry that you had a bad experience and that it was not handled well. Dh has a severe allergy to avacado & guacamole (strange, I know) but a few weeks ago we ordered quesadillas and did not have any issues. That doesn't help your situation, though
aj2hall is offline   Reply With Quote
Old 03-14-2014, 03:03 PM   #12
HLAuburn
DIS Veteran
 
HLAuburn's Avatar
 
Join Date: Apr 2005
Location: Ponte Vedra, FL
Posts: 4,192

Quote:
Originally Posted by aj2hall View Post
I'm sorry that you had a bad experience and that it was not handled well. Dh has a severe allergy to avacado & guacamole (strange, I know) but a few weeks ago we ordered quesadillas and did not have any issues. That doesn't help your situation, though
I do feel better knowing that ours was an isolated incident. It sounds like people usually have good experiences there, and since I just keep thinking "what of this was someone who had a severe allergy", it does make me feel more confident that they take allergies seriously. I understand mistakes happen- I just wish they would have handled it differently with us after it did.
__________________

HLAuburn is offline   Reply With Quote
Reply



Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

facebooktwitterpinterestgoogle plusyoutubeDIS Updates
GET OUR DIS UPDATES DELIVERED BY EMAIL



All times are GMT -5. The time now is 04:45 AM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Copyright © 1997-2014, Werner Technologies, LLC. All Rights Reserved.