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Old 02-22-2013, 01:32 PM   #1
cvjw
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Keurig ?? Am I doing something wrong?

I bought the Keurig mini plus in January (2012) at Kohl's. It was hardly used - maybe 3 times per week, and by May it had quit working. I boxed it up and took it back to Kohl's and they exchanged it for a new one. The new one lasted from last May until yesterday. The second one was hardly used either - is there a trick to keeping your Keurig running that I don't know about? Has anyone else had trouble with their Keurig?

It just seems to me that 3 Keurigs in 13 months is a little extreme! Thank goodness Kohl's has a great return policy, because I would not pay the $100 for another one.
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Old 02-22-2013, 02:06 PM   #2
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Maybe it needed to be de-scaled? Keurigs require regular care. De-scaling is very easy-done with vinegar. They are very sensitive to mineral build-up from tap water. When u do use it, make sure to use filtered water & get a keurig carbon filter to put in the tank as well. On the other hand, if de-scaling doesn't do the trick, the folks at keurig are top-notch and they also have an excellent replacement policy.
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Old 02-22-2013, 02:32 PM   #3
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Quote:
Originally Posted by cvjw View Post
I bought the Keurig mini plus in January (2012) at Kohl's. It was hardly used - maybe 3 times per week, and by May it had quit working. I boxed it up and took it back to Kohl's and they exchanged it for a new one. The new one lasted from last May until yesterday. The second one was hardly used either - is there a trick to keeping your Keurig running that I don't know about? Has anyone else had trouble with their Keurig?

It just seems to me that 3 Keurigs in 13 months is a little extreme! Thank goodness Kohl's has a great return policy, because I would not pay the $100 for another one.
I agree with the PP. If you are not using the Keurig on a regular basis and you are not draining the water from it between uses, you are most likely getting a build up of mineral deposits from the water.
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Old 02-23-2013, 12:10 AM   #4
Kathryn Merteuil
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I was thinking it might be a buildup or something. *knock on wood* I have never had any trouble with mine. I always use bottled water and use it regularly.
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Old 02-23-2013, 04:52 AM   #5
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We use filtered water, and we make sure we use it every day, even if it is just to pump some water through the system and discard.
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Old 02-23-2013, 05:14 AM   #6
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keurig replaced DH's, after it started having problems.
he did as told with the new machine: use only filtered water, and haven't had any problems.
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Old 02-23-2013, 05:46 AM   #7
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I've had the Keurig platinum for 2 years plus now.

It is used once a day.

It has never been descaled.

I use regular tap water.

So far - no problems.

Now - watch it stop working after I post this.

I also have Tassimo which I don't use regularly. (I used it for 2 years before the Keurig so it is 4 years old.) I use it maybe once a week to make a latte or espresso or something special.

It's probably your water - with maybe a high mineral content. Buildup of minerals will kill many types of coffee makers.
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Old 02-23-2013, 09:22 AM   #8
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I got a Keurig for Christmas...I'm the only coffee drinker in my family. I only used filtered water and used it 1-2 times a day. It wasn't even a month later and I was barely getting any coffee (water) in my cup...not even half a cup. I got out the Keurig instructions and followed all of the troubleshooting steps to clean and descale it. The descale process took forever because I wasn't even getting 1/4 cup to come out at a time. Descaling didn't solve the problem. I was very frustrated and about to return the Keurig when I decided to search online for any tips. At first I found a lot of complaints where the Keurig makers would just stop working (adding to my own frustration) but I finally came across a tip from someone who said to start the machine and when water starts to come out to tap the top of the machine. You don't want to hit the top so hard that you break it but you need to give it a good tap. I thought I'd give it a try and it my surprise it worked. Coffee grounds ended up in my hot water. I brewed a few cups of hot water with my love tap until I didn't get any more coffee grounds in the hot water. I have no idea how coffee grounds would get stuck in the machine because I only use Keurig coffee kcups. Anyway, since that time I try to remember to brew a cup of hot water with a love tap once a week. My machine has been working fine since then (although it's only been a little over a month since then).
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Old 02-23-2013, 05:52 PM   #9
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Quote:
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I have no idea how coffee grounds would get stuck in the machine because I only use Keurig coffee kcups. .
The needles that poke the holes in the kCups are hollow. Sometimes when it pierces the cup, grounds get stuck in the needle. When it happens repeatedly, they get further clogged. I don't drink coffee, but my husband and teen do. When I use the kuerig for hot water (tea, cocoa, oatmeal, any other use for hot water...) after they've had coffee, particularly strong coffee, I always have to brew the smallest size cup of hot water or my beverage ends up having a faint coffee taste.
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Old 02-23-2013, 06:22 PM   #10
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I hate to say this, but Keurigs are garbage. We went through 4 in one year, always sent by the company. We did the descaling, the pin silliness their customer service will tell you about. Bottom line, the machine is just not well made, particularly for its high price point. It actually amazes me that they are still in business.
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Old 02-24-2013, 08:36 AM   #11
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I hate to say this, but Keurigs are garbage. We went through 4 in one year, always sent by the company. We did the descaling, the pin silliness their customer service will tell you about. Bottom line, the machine is just not well made, particularly for its high price point. It actually amazes me that they are still in business.
Because when they work, they are great, and when they don't, they get replaced. Our first one quit after about 9 months, they just sent us a new one, and it's been great for the past 3 years or so. It this one goes, I'd get another in a heartbeat.
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Old 02-24-2013, 07:11 AM   #12
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Well, ours quit on us and Keurig replaced it. They told us to throw the old one away, so we did what pretty much any other engineers would do and we took the thing apart before discarding it We were both somewhat surprised by the "guts". IMHO Keurig needs to design these such that the case can be removed and then put back on without destroying the appearance of the machine. There are a bunch of different ways that these machines can fail, and yet there is no way to access what should be an easy repair. The insides are not as robust as I would have guessed, and I can see why so many fail and are then just tossed into a landfill. I can also see why so many leak. That said, I still have one lol.
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Old 02-24-2013, 08:31 AM   #13
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Quote:
Originally Posted by Judique View Post
I've had the Keurig platinum for 2 years plus now.

It is used once a day.

It has never been descaled.

I use regular tap water.

So far - no problems.

Now - watch it stop working after I post this.

I also have Tassimo which I don't use regularly. (I used it for 2 years before the Keurig so it is 4 years old.) I use it maybe once a week to make a latte or espresso or something special.

It's probably your water - with maybe a high mineral content. Buildup of minerals will kill many types of coffee makers.
Same here...mine works great and I almost never clean it.

Quote:
Originally Posted by Dorisk3 View Post
I hate to say this, but Keurigs are garbage. We went through 4 in one year, always sent by the company. We did the descaling, the pin silliness their customer service will tell you about. Bottom line, the machine is just not well made, particularly for its high price point. It actually amazes me that they are still in business.
Lol, I've had the same one for 4 years, works great, use it every day and hardly ever clean it. Not sure why yours didn't hold up.
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Old 02-23-2013, 09:01 PM   #14
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We have had ours for just over a year, never a problem. I did find a video on pinterest about how to take it apart and clean it , have done it once, but other than that it gets used about once a day, usually for hot chocolate, tea or cafe mocha.
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Old 02-24-2013, 06:08 AM   #15
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I love my keurig and just got a second one for upstairs. Have had the first one for 3-4 years. I use a Britta pitcher to fill the container so the water is filtered first. I also have the keurig filter add-on that I change periodically (not as often as I am suppossed to). Finally, I flush the machine with white vinegar and clean all the parts I can about twice a year. This seems to be working.
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