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Old 02-18-2013, 10:58 AM   #1
BeachLove
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Pottery barn towels fell apart after one wash

I bought a dozen towels from PB. 6 body towels, and 6 hand towels. I've removed four from the shipping package and washed them. Well, its
string-mageddon! Just threads loose all over the place and naked spots from where I guess it just wasn't built right. Has anyone had this issue recently? Even my Target towels looked better than this after 3 years. They hadn't even been used yet.
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Old 02-18-2013, 11:02 AM   #2
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Quote:
Originally Posted by BeachLove View Post
I bought a dozen towels from PB. 6 body towels, and 6 hand towels. I've removed four from the shipping package and washed them. Well, its
string-mageddon! Just threads loose all over the place and naked spots from where I guess it just wasn't built right. Has anyone had this issue recently? Even my Target towels looked better than this after 3 years. They hadn't even been used yet.
What did you find out when you contacted Pottery Barn customer service? That would be the first thing I would do before posting on The Dis.
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Old 02-18-2013, 11:05 AM   #3
BeachLove
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What did you find out when you contacted Pottery Barn customer service? That would be the first thing I would do before posting on The Dis.
I have and waiting for a response.
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Old 02-18-2013, 03:28 PM   #4
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I have and waiting for a response.
I was reading through their facebook comments on their pottery barn teen page. It seems that they have horrible customer service via email. Majority of the time they never respond back. I would either call them, take them back to one of their stores or just ship them back with a note saying why you are returning them.
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Old 02-18-2013, 04:17 PM   #5
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I was reading through their facebook comments on their pottery barn teen page. It seems that they have horrible customer service via email. Majority of the time they never respond back. I would either call them, take them back to one of their stores or just ship them back with a note saying why you are returning them.
I agree. If you live near a store, I'd just bring them in. I have never had an issue with customer service in the store.
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Old 02-19-2013, 07:14 AM   #6
LisaInNc
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I have had my Pottery Barn towels for 4-5 years and they get heavy usage. No problems with them at all. I would bring them back to the store for an exchange. I have always found their in store customer service to be excellent.

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Old 02-18-2013, 12:43 PM   #7
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Originally Posted by BeachLove View Post
I bought a dozen towels from PB. 6 body towels, and 6 hand towels. I've removed four from the shipping package and washed them. Well, its
string-mageddon! Just threads loose all over the place and naked spots from where I guess it just wasn't built right. Has anyone had this issue recently? Even my Target towels looked better than this after 3 years. They hadn't even been used yet.
I sort of had that problem. I bought two sets of towels from Macy's. And after a month, the towels started to get stringy. But not to the point where they aren't usable, luckily. I just cut off the string. Crossing my fingers these towels will last a long time, they were expensive!

But I was sad to see how quickly this problem occurred. In the past, I've bought cheaper towels from Bed Bath and Beyond, & Target, and those towels lasted years before they became stringy. Go figure!

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Old 02-18-2013, 01:43 PM   #8
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I have pottery barn towels and one unravelled at the seam on the first or second washing. Brought it back and got a replacement no problem. They are now over a year old with heavy usage (4 of us using the same set of 8 towels--they get washed constantly) and are in great shape.

I would most definitely return what you got though.
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Old 02-22-2013, 04:44 AM   #9
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Any answer from Pottery Barn? I'd just return the towels.


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Originally Posted by diznee25 View Post
But I was sad to see how quickly this problem occurred. In the past, I've bought cheaper towels from Bed Bath and Beyond, & Target, and those towels lasted years before they became stringy. Go figure!

diznee25
I got towels from Target that were too bright. I washed them several times hoping they'd fade. No such luck. They still are in perfect shape & color.
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Old 02-25-2013, 01:08 PM   #10
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Any answer from Pottery Barn? I'd just return the towels.




I got towels from Target that were too bright. I washed them several times hoping they'd fade. No such luck. They still are in perfect shape & color.

Lol, I bought expensive towels from bed bath and beyond that just fell apart after 3-4 washings. My target towels are 3 years old and going strong. I even use one in each of my dogs crates and one to help dry the kitchen floor and after I wash them I can't tell which ones they are!
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Old 02-22-2013, 12:46 PM   #11
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Originally Posted by diznee25 View Post
I sort of had that problem. I bought two sets of towels from Macy's. And after a month, the towels started to get stringy. But not to the point where they aren't usable, luckily. I just cut off the string. Crossing my fingers these towels will last a long time, they were expensive!

But I was sad to see how quickly this problem occurred. In the past, I've bought cheaper towels from Bed Bath and Beyond, & Target, and those towels lasted years before they became stringy. Go figure!

diznee25
I bought $15.00 towels from Pottery Barn and the color faded and they became very rough. My $3.99 on sale Target towels are still going strong. Both had the same wash instructions.
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Old 02-22-2013, 11:58 PM   #12
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I have had very good luck w PB customer service via phone. They have sent me $10-$50 gc's for problems I have had with orders (besides making it right) and one item I ordered (a large piece of wall art, pieced wooden stars) that got lost in delivery was replaced and when my original order showed up weeks later, they told me to keep it. I would definitely expect them to make it right. Good luck!
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Old 02-25-2013, 08:48 AM   #13
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Well, they are non returnable. These were considered clearance items because they ended in a specific number. Even though the clearance price is very similar to what other similar items had been on sale for. I asked if anyone else had this issue because this is the second order with the same issue. (Different products) I was able to return the first order because it was just on sale and not at a clearance price. No more PB linens! The quality just isn't there.
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Old 02-25-2013, 10:59 AM   #14
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Well, they are non returnable. These were considered clearance items because they ended in a specific number. Even though the clearance price is very similar to what other similar items had been on sale for. I asked if anyone else had this issue because this is the second order with the same issue. (Different products) I was able to return the first order because it was just on sale and not at a clearance price. No more PB linens! The quality just isn't there.
In this case, I would assume they clearanced them because they knew the towels were junk. Since they are non-returnable, I would write a letter to Pottery Barn management letting them know that I would no longer be purchasing their products because I didn't feel confident that the products wouldn't be junk.
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Old 02-25-2013, 01:44 PM   #15
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Quote:
Originally Posted by BeachLove View Post
Well, they are non returnable. These were considered clearance items because they ended in a specific number. Even though the clearance price is very similar to what other similar items had been on sale for. I asked if anyone else had this issue because this is the second order with the same issue. (Different products) I was able to return the first order because it was just on sale and not at a clearance price. No more PB linens! The quality just isn't there.
I'd bring them back into the store anyway and at least try. I would have assumed they were on clearance because the color was being discontinued, not because they were defective. An in-person visit to the store might yield a better result.
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