Does Disney treat those who buy resale differently?

[karebear06]

We are driving home right now from WDW and are discussing the difference in DVC. At times, while waiting on a reservation, fast-pass etc. we will strike up conversation with a close by DVC rep. On more than one occasion, comments were made from DVC reps about us buying resale.
Asking where we owned and then followed with "oh, you bought resale." (Distaste tone). We got this a while back when we wanted to see the model room for Aulani. We were assigned a new guide and he had to show us the villa since they don't have the open house for members anymore. He was reciting everything he knew about us including the fact we didn't buy direct. And how we didn't get a good deal on the price per point. I kind of feel like a red-headed step child. Has anyone else had this experience? At the time we bought, we wanted BCV and disney had a wait list and were selling more per point thus resale was the way we went.

[staceymay00]

My interaction with DVC guides has been limited, but I have never noticed any bias or unkind treatment because we bought resale. Member Services CMs have always been super friendly and helpful - I'm assuming they can see that we bought resale. I'm sure it happens, but I would not worry about it unless someone is rude and out of line; then I'd let someone (Member Satisfaction?) know about the incident. If a guide wants to find fault in my decision to save several thousands of dollars over buying direct, so be it!

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[KAT4DISNEY]

Unless there are other instances you only listed interactions with sales people so it's not surprising they were pointed about resale being less or bad. I don't think that is truely suggestive of being treated differently.

[JimMIA]

Who cares what a DVC timeshare salesman says about resale?

I mean -- really, what do you expect them to say? Good job, go resale???

[Dean]

Originally Posted by karebear06

We are driving home right now from WDW and are discussing the difference in DVC. At times, while waiting on a reservation, fast-pass etc. we will strike up conversation with a close by DVC rep. On more than one occasion, comments were made from DVC reps about us buying resale.
Asking where we owned and then followed with "oh, you bought resale." (Distaste tone). We got this a while back when we wanted to see the model room for Aulani. We were assigned a new guide and he had to show us the villa since they don't have the open house for members anymore. He was reciting everything he knew about us including the fact we didn't buy direct. And how we didn't get a good deal on the price per point. I kind of feel like a red-headed step child. Has anyone else had this experience? At the time we bought, we wanted BCV and disney had a wait list and were selling more per point thus resale was the way we went.

I think this has been an uncommon experience historically but likely will be more common going forward. Since you're only dealing with the sales arm on this, I wouldn't expect much differently though I don't think everyone has been given the cold shoulder you have (most haven't historically). Think of it like talking to the car salesman when you take a car in for service you bought elsewhere. I wouldn't worry about it. I've seen a lot worse from non DVC systems. At a resort we own in MX we did the "member's update" and we were told all the things we wouldn't get as resale buyers. I was laughing and my wife and daughter were mad enough to spit nails, mostly at me for laughing. When we got out into the lobby they both cornered me and wanted to know, in not so kind a tone, why I was laughing. My answer because I knew he was lying through his teeth and they were buying it hook, line and sinker.

I wouldn't worry about it but I would avoid the sale process when you have the opportunity, esp if these issues bother you. I realize there may be times when you can't, like to see model rooms at times. When those times arise, you'll have to decide how to handle it. Some make jokes, some tell them about it forcibly, some just ignore them and I'm sure there are other approaches. Personally I love getting info about and discussing timeshares so we often do sales presentations or member updates. It often comes with a certain amount of baggage so one must be prepared for that. I generally ignore them if they give half truths or incorrect info but if they both lie and push me over the edge, I can be quite forceful back to them. I'm pretty certain that I cost one of them their job this past year at a non DVC option when the sales manager asked me how things went for a tour that didn't go well and I let him know the truth. For those that have done non DVC sales tours, you'll understand this issue. I've started getting the length "guaranteed" and in writing from the OPC/ASA and holding them to it starting from when we show up or the time of the appt whichever is later (we're always early, on time at the worst). For the one I referenced above he proceeded to take half his time arguing how there was no way I could have gotten that guaranteed and the other half ignoring us. His loss as we were genuinely interested in what he might have to say and learning their system which might very well have led to a retail purchase under the right circumstances.

[rock_doctor]

We bought one direct and two more resale. Honestly, we have never noticed an issue and we are sensitive to these kind of things. With that said, i am not surprised that you would get the cold shoulder from the "guides". They are nothing more then salesman who do not get a commission from resale sales. I don't even know who my guide is..... Have never had an issue with the call center (MS) CMs. In fact they have always been terrific.

[DisFanatic]

Never ran across an issue, but if one were to come up.. I will state that whether the points were bought direct or resale, both still pay the same amount of dues per point.. Only difference is that I chose to save money by buying resale...

[bumbershoot]

We were assigned a new guide and he had to show us the villa since they don't have the open house for members anymore. He was reciting everything he knew about us including the fact we didn't buy direct. And how we didn't get a good deal on the price per point.

I'm hoping you requested a different guide immediately.


We did buy direct, but if we ever buy resale and have someone comment on it, especially my guide who is in a position of making money from us *in the future*, they would be "fired" from our account immediately. I do not respond well to hard sells or sales people doing reverse psychology on me. And I will not allow them to be in a position to potentially make money from me in the future.

[Dean]

Originally Posted by DisFanatic

Never ran across an issue, but if one were to come up.. I will state that whether the points were bought direct or resale, both still pay the same amount of dues per point.. Only difference is that I chose to save money by buying resale...

Which suggests that there should be no difference related to guaranteed options but that added value perks funded by DVD or other Disney systems would be reasonable to set up qualifications for and viewed as sales incentives/rewards rather than simply club membership items.

[heynowirv]

We did a tour in july 2007, bought resale in Dec.2008.(190 points )Then in Feb. 2009 during a trip,we called our guide and bought direct(61 points). In March 2010 bought a small resale.(25 points)Our guide that we toured with originally is our sales rep. And she's been nothing but wonderful to talk to.

[18sprint]

To date, we have made 7 trips using our small 150 pt contract and have had nothing but great experiences with CMs at our resorts, on the phone or anywhere else. If they are treating us differently, we don't know it!

[silmarg]

only sales folks treat you as second class citizens as they view a resale as taking food off their plate.

everyone else treats you the same..

[rmcildw2m]

in all my times of calling in to reservations ,I have never been treated rude. Even though i have bought all 3 contracts thru resale .

[heynowirv]

Originally Posted by rmcildw2m

in all my times of calling in to reservations ,I have never been treated rude. Even though i have bought all 3 contracts thru resale .

And wasn't that the question asked by the OP? Boy people can get lost in tangents ,can't they?

[TJLGB]

I just bought a used dvc and every time I call member services they mention oh you bought a resale.
The way I see it they are lucky I bought something and are paying my dues so they have a job. What if know one bought used member service?!