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Finally got through on the 4240 number! I’ve been trying since 7am with the rest of you. Now I’m scared to touch my phone and accidentally end the call!

I could cry, the cast member I talked to was so amazing!! What a relief after all this. Used the magic number line, waited about 10 minutes before GS picked up. Had a July trip booked at CBR, switched that to the Cabins and FW, price secured. Had an August trip booked at FQ, switched that to...

omg the 7866 number is such a life savor! Working with someone now after holding for just a few minutes. My other call was at the 2 hour 40 minute mark!!

I'm at 2 hours 20 minutes on hold....

Why on earth do they not give all the cast members the same information? Everyone has a totally different direction!

I wonder if the number used matters. I got through 407-939-5277 and have been on hold for 2 hours. No human contact yet.

Same here.

Can I ask which number you used?

I have a Universal package in my cart ready to book. Waiting for some sort of miracle from Disney first.

So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.

Yeesh, got through. Waiting for CM #1. I used the 407-939-5277 number

I called right at 7, got through immediately, connection was bad and ended hanging up. Tried to call back again, nothing but busy signals. Come on universe! I don't think my trip was meant to be!

Back at it again today. Was told last night the systems were down, couldn't help me. I'm scheduled to stay at CBR end of July, right before the resort opens. The CM said I "might" be able to switch to Pop. This is not ideal, so we'll see. Last night I told myself I was just going to cancel the...

5 hours and 15 minutes in. Still no word from GS. Anyone else staying in one place this whole time? Our house doesn't have the best cell service, and I'm nervous if I touch the phone I'll somehow hang up.

I'm at 4:42 and starting to looooooooose it

That's crazy! The CM I spoke to told me to call back later tonight when less people were on (like around 1030pm). I'm glad I didn't take that advice. What a mess.

If the call goes through and it is totally silent just wait a minute. I thought that meant something went wrong and almost hung up, and then I heard the robotic "I'm sorry, I didn't catch that". I then said "reservations" and was immediately put through to a cast member.

Has anyone changed two resort reservations during the same call? I have a July and August trip that needs moved. Wondering if I should prepare myself for a second call later tonight.

Oh my goodness finally got through!! I about peed myself. Talked to someone immediately, she said she has to pass me to guest services. Mentioned there are 511 calls in line ahead of me. Suggested I call later this evening since there is less traffic. She said as long as you get on the line...

Has anyone gotten past the busy signal recently? I'm passing my 500th attempt. I just want to be put on hold for 3 hours!