DL & DCA -Disability Access Service Card- Post 1 update 4/25/14 stamps on Return Time
Disneyland & Disney's California Adventure - Disability Access Service (DAS) Cards replace Guest Assistance Cards (GACs)
The DAS program is being rolled out at all WDW and California Disney parks on October 9, 2013.
This thread is going to be about Disneyland & Disney's California Adventure questions and information, not debate on the new system.
Please try to keep questions on the new program on this thread so people are not needing to read or respond on a bunch of different threads.
Because this is a very 'hot button' item, there will be some guidelines for discussion that need to be followed to avoid this thread moving down the same path as others on the DAS.
1) Follow the Disboards posting guidelines
No sarcasm, no personal attacks, no name-calling. In other words, play nice. As Thumper's mom said, "If you don't have something nice to say...don't say nothing at all."
2) Be respectful of others. Many people are afraid of the unknown and are feeling very vulnerable right now. People have different disabilities/needs and different comfort levels about their disabilities. Because this is a new & unfamiliar way of doing things, people are concerned.
3) No debates:
Post 1 is what we know about the DAS. It will be updated as more information comes out.
Post 2 is Guidelines for discussion, FAQs about the change and other information
Post 3 and 4 are going to be a collection of suggestions or things people feel have been helpful as they navigate the new system.
Disneyland & Disney's California Adventure - Disability Access Service Cards replace Guest Assistance Cards
The information that follows is not 'official', but is as complete, up to date and accurate as possible. Some is from documents already released by Disney and some from personal conversations with reliable sources. The Moderators are not employed by Disney and make no claims to be speaking for Disney.
items that are rumor will be labeled as rumor. Anything not labeled as rumor has been confirmed to be accurate, at least at the time of the last update.
What is the Disability Access Service (DAS)?
This is Disney's new way of providing assistance to guests with disabilities that prevent them from waiting in a traditional line environment because of their disability.
The quick overview:
No, you can't write or call ahead to get one.
If you have specific questions about the DAS program, you can email Disney at email@example.com
- Guest Relations in Disneyland is called City Hall and is located just inside the park on the left hand side. The front entrance has steps, and the ramp is located on the far side of the building.
- Guest Relations in DCA is called Chamber of Commerce and is located just inside the park on the left hand side.
- Please note, under the GAC system, it was not possible to get a GAC at any Guest Relations location outside the park entrances. There is no evidence this will change under the new system. As far as we know right now, you must actually enter the parks to get the DAS card.
How do I request a DAS?
I have a wheelchair, rollator, walker or ECV. Will I need a DAS card?
What about Children on Make-a-Wish, Give Kids the World or other Wish type trips? Will they use DAS too?
Children on Wish Trips will be issued a separate lanyard and card that will provide the accommodations they need. Their lanyard will have some identification and date information.
Nothing will change for them on how they access attractions, only on what they will use.
STILL UNDER CONSTRUCTION.
MORE TO COME.............................
Guidelines for discussion, history and other things
This forum is a place of support and help, a positive environment.
Discussions on different forums, websites, Facebook, boards, blogs all over the internet have had a hard time remaining positive and many have had to close because of the types of comments.
Because this can be a 'hot button' item to discuss, we are setting some guidelines for discussion on this thread.
1) Follow the Disboards rules found here: http://www.wdwinfo.com/guidelines.htm
No sarcasm, no personal attacks, no name-calling. In other words, play nice. As Thumper's mom said, "If you don't have something nice to say, don't say nothing at all."
2) Be respectful of others. Many people are afraid of the unknown and are feeling very vulnerable right now. People have different disabilities and needs; no one can know someone else's needs
3) No debates:
4) No posting of links to blogs or petitions. If you want to share them, share them by Private Message
The information that follows is not 'official', but is as complete, up to date and accurate as possible. The Moderators are not employed by Disney and make no claims to be speaking for Disney.
The current changes may seem scary, but to me, this is all deja vue.
In 2004, when Disneyland was changing from the Special Assistance Pass to the Guest Assistance Card, the same thing happened.
People wrote articles saying they could not possibly go to Disneyland if the Special Assistance Card went away. There were not as many blogs, but there were discussion boards and petitions begging Disney not to get rid of the Special Assistance Pass and replace it with the Guest Assistance Card.
The reasons for the change then were the same as now - abuse by non-disabled guests and lines for guests with disabilities sometimes longer than regular lines.
2004 article that sounds very familiar to now: http://articles.latimes.com/2004/jul.../me-disabled19
STILL UNDER CONSTRUCTION ..........
MORE TO COME>>>>>>>>>
Suggestions or things people feel have been helpful as they navigate the new system
This post is going to be a collection of suggestions or things people felt have been/would be helpful for navigating the new system.
I will add things to this post and post 4 (planning for expansion) from suggestions made on this thread.
1) My Disney Experience - a smart phone app from the Disney company that has maps, information about attractions, wait times
An internet connection is needed to use some features, like the wait times and interactive maps. Disney has recently added wi-fi in all the WDW parks.
Available in the iTunes app store, Google Play app store and Amazon app stores
Link to WDW version on the Disney website: https://disneyworld.disney.go.com/pl...e/mobile-apps/
2) Coming soon - Guide for Guests with Cognitive Disabilities
There will be a WDW version and a Disneyland version.
These are booklets being developed by Disney with information that should be especially helpful for people visiting with cognitive or neurologic disabilities. They will be available as a printed copy at the parks and as an electronic version on the Disney World/Disneyland websites.
Helpful information about attractions will include:
- duration of attraction
- sensory information about attractions (sights, smells, sounds)
These sound like they will be an awesome resource
I will share more about this as I get more information.
MORE TO COME..........
CONSTRUCTION BY YOU AS YOU ADD SUGGESTIONS TO THIS THREAD>>>>>
Suggestions and Tips
[*]If you have a smartphone or tablet, download Disney wait times apps. Rumor is that CMs will be using "My Disney Experience" app for WDW. It is unknown exactly which app will be used for Disneyland, though the names "Disney Parks" (like the one for WDW, but for other Disney Parks) and "Disney Mobile Magic." It cannot hurt to have other wait time apps on your phone, especially as they all have different capabilities (menus, etc). Apparently you cannot get the ride times for the "official" Disney apps until you are in the park, so you must have your GPS enabled. Having the other wait times apps will give you an idea of what to expect before you even get to the parks. Having this will keep you from going all the way to a ride only to find out it is down, or that the wait time is too long for you. This should help people plan, and take away a little of the unknown from your day.
I am limiting my comments to just how this all relates to my family. My DS is high anxiety kid with selective mutism and has very little coping skills. He has behavior issues that flare when his anxiety goes up. I think this DAS will be okay for us in the end, but I do really feel for those families with children who will struggle with this new system.
-Our trip is next month, so any kinks will most likely not be worked out by then. I wish they would do a soft opening of this system (like just a few rides to begin) or have some non-disabled guests/families volunteer to try it out to see how the timing, lines, issues work while the GAC is still in use.
-I hope the rumor about there being a CM at each ride is true. I was not looking forward to having to go back and forth to a kiosk for each ride and then wait in a line for a return pass. There's no way that there wouldn't be a line at the kiosks.
-I also hope the rumor about the disabled guest not needing to be there when getting a return pass is true. This would be a deal breaker if I have to have my DS do the kiosk shuffle and/or DAS presentation. He does well in his little bubble and that would be too much movement and interaction to work for us.
-What will happen when a ride has a wait of under 15 minutes? DS has issues with the actual line area and being able to go in the exit or fastpass lane really helps with that. Will they direct us to the regular line? If so, can I still ask for a return pass for 15 minutes because of the issue of the line area?
-I hope that having a photo of the guest on the DAS will eliminate the questioning phase at each ride. DS's anxiety level goes up when strangers try to talk to him. Under the old system, the CM at the ride would ask who was Miles and then try to chat with him a bit. They weren't doing anything besides confirming that the person on the pass was present... and being friendly. But this would stress him out. I hope having the photo on it will avoid this from happening each ride. I was even thinking of writing something on the pass.
-I think having us sign an agreement to get the DAS is a very needed addition. It will officially be wrong to use your pass for commercial reasons! This is getting to the root of the problem - hooray!
-We have done this type of system at a couple amusement parks in the Midwest. It has worked well for us. If the above mentioned rumors turn out being true and we can also get a stroller as wheelchair tag, then I think we'll be good to go and have a magical trip! Fingers crossed that implementation is smooth!
I will be travelling with a group of Developmentally Disabled , 8 of them and 2 escorts , In most cases when I do these trips I have never met the individuals before and while I have info on them and have spoken to their families or staff, their are 8 of them and I know already that I have at least 3 different needs , one with a visual problem ( get lost in crowds ) a hearing problem and one with a cane . Not to mention some Dementia and just pain behavioral issues . I am wondering how I will explain to the CM or Guest Services all these different needs and still be able t all use the new system to ride the same ride at the same time !!!??
The first rumors were at the attraction, then some people said that would not work for their child because they would not understand coming to an attraction, but not riding it.
The next rumors were kiosks away from the attractions to avoid that issue.
But people said that would be too much backtracking.
At that point, with that short of a wait, I think (but don't know) that they would work with you for whatever accessis available..
Your wait would be the same, wherever you are going in.
I'm glad for the pictures too. My DD is not physically capable of speaking, so can't respond if they ask her.
-I think having us sign an agreement to get the DAS is a very needed addition.
I think it will prove useful if anyone tried tour guiding again - you can't say you didn't know about it if you signed an agreement
It will be used all by itself for children who need a stroller in line, but not DAS.
And, with DAS, it can also be used.
There are a few more unknowns with DL than WDW because of less attractions that are Mainstream, but the program will be very similar.
Thanks for the work you put into this!
Guest Relations can be found in the DL park at City Hall. When you enter the park, it will be on your left just beside the Firehall.
Guest Relations can be found in DCA on Buena Vista Street. When you enter the park, it will be on your left directly across the street from the Red Car Trolley stop.
I copied and pasted from the WDW one, but didn't have time to add the correct info :)
I might be one of the few people, but I'm actually a little disappointed to read that they might be getting rid of the kiosks. I think that the kiosks would have worked better for us - no issue with explaining why we are going up to the ride, but not riding and (assuming that the kiosks were well located) less back tracking (especially if one could have gotten a return time for a ride located in a different section of the park).
This is the best resource I've found for this change (I've been searching) - thanks so much!
One thing I haven't seen addressed is how will shows with the mob waiting areas be handled? We currently go to shows at Philharmagic and Monster's Inc Laugh Floor at times where we'll get into the next show regardless of where we wait so we're in the same show with or without our GAC. The only way we can go though is if we can wait outside of that mob. For the most part we've been able to wait in the wheelchair area which works for us because it has clearly defined boundaries and people aren't pressing in really closely. At some shows like ITTBAB and Muppets we're able to stay back from the mob and don't have CMs insisting we push in closer so we don't need an alternate waiting area but in others they really insist that everybody push together and if we're forced to do that then we can't stay (we've had to skip VOTLM for several years because of this). A consistent rule of some kind about this would be VERY helpful. I sure hope they've taken it into consideration. I'm watching closely for some kind of news about the accommodations (if any) for these kinds of waiting areas.
This! I understand that families with more than 1 adult can send somebody to the attraction to get the RT but what about families with only 1 adult? That child may not be able to understand going to the attraction and then leaving to come back later to ride. It's one of the reasons FPs haven't worked for some families. The kiosks would have solved that issue. Hopefully some of the smart folks around here can help come up with options for those who can't go to the attraction to get a RT if that's what ends up happening.
Oops! WDW question - my bad
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