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-   -   who loves their guide? (http://www.disboards.com/showthread.php?t=3160913)

Lisa Poppins 08-20-2013 10:59 PM

who loves their guide?
 


Hi Everyone!
Just a quick question about your guides? I was wondering if anyone out there had a guide they really liked ? If so could you pass their name along? I had the same guide,Michael Cramer, for the past 7 years. I really liked him. He was always their to answer any questions and he often called us with updates on latest DVC info. The best part was that he was never pushy or waisted my time with nonsense sales pitches. I'm looking to request a new guide with these qualities. Any help would be appreciated
:):):)

Lisa Poppins

ljcastro18 08-20-2013 11:14 PM

My guide's name is Tod Bearding he is simply amazing. I have bought 700 direct points from him, his service is really over the top.

twinsouvenirs 08-21-2013 06:05 AM

Stephanie Sheiner (sp?) patient, friendly, bent over backwards for my paltry sale which i then split into 3 contracts

automaticsoap 08-21-2013 10:08 AM

Ron Brumbaugh is my guide, and he was very pleasant and easy to work with on my VGF sale. He wasn't pushy at all when I first called to inquire about VGF.

DeeCee735 08-21-2013 11:36 AM

Judy Kaufman. She has been our guide since 2000 and has handled our initial purchase and all our add ons. She is wonderful, patient, friendly and very thorough in answering any and all questions.

DMKEDM 08-21-2013 11:53 AM

I have bought six times (master contract in 2006 and five add-on's since) from Tim Grabman, who is totally wonderful...responsive, completely non-pushy, well-educated on DVC and how it works, and as friendly as I want him to be (makes time for me when I want to stop by when I'm at Disney, but doesn't ever "expect" (or even ask me) to do so...he made every add-on as easy as could be...can't recommend him enough...

MinnieGirl33 08-21-2013 03:54 PM

Jim McCoy! Can't say enough great things about him. First began talking to him in 2001 although we ended up not purchasing until 2004. Original contract plus 3 (4?) add-ons.

Lisa Poppins 08-21-2013 08:07 PM

Thanks to you all for sharing :goodvibes

PoohsFan1 09-01-2013 10:56 AM

Quote:

Originally Posted by ljcastro18 (Post 49344499)
My guide's name is Tod Bearding he is simply amazing. I have bought 700 direct points from him, his service is really over the top.

He is our guide too and we feel the same way about him :goodvibes. He always makes sure to call us when we check into our DVC resort (wherever it is) to say hi and hopes that we have a Magical Vacation. He is a very nice guy who is always there when we need him.

MoreTravels 09-01-2013 12:34 PM

Quote:

Originally Posted by PoohsFan1 (Post 49446544)
...He always makes sure to call us when we check into our DVC resort (wherever it is) to say hi and hopes that we have a Magical Vacation. He is a very nice guy who is always there when we need him.

No disrespect, but you do know that Disney uses a software to generate those "reminders" upon check in, right? Your guide will get a message every time his / her client checks in. With that message, they are expected / advised to give you that sales pitch call.

I don't know who my guide is, because I bought resale. One day, I checked in and there was a voicemail for us. We were welcomed and invited to visit to pick up a "free gift" from him at the Saratoga Sales Center. So we did... only to find out that the guide is not even located in Florida. He works in California or remote site office. Those calls were done similar to a call center routine, nothing personal, just routine sales calls. Nobody at the Saratoga Sales Center knew about the "gift" and it turned out to be some lame DVC keychain or something like that.

We still get those "courtesy calls" every time we travel to DVC as most of you have. I simply ignore those calls... they are nothing more than telemarketing calls, "wanting to say hi"... yeah sure, with an invitation for add-on of course.

SpaceMountain77 09-01-2013 07:55 PM

Quote:

Originally Posted by PoohsFan1 (Post 49446544)
He is our guide too and we feel the same way about him :goodvibes. He always makes sure to call us when we check into our DVC resort (wherever it is) to say hi and hopes that we have a Magical Vacation. He is a very nice guy who is always there when we need him.

To date, we have enjoyed 10 DVC vacations at WDW and not received a single phone call from our guide :confused:

GoofyforDisnee 09-02-2013 02:07 PM

Our DVC person is Jonathan Grier. He just calls out of the blue to make sure everything is ok. I'm not sure if he has to do this, but I sure do appreciate it! Our original person was Nicki Auemiller and we loved her.

GoofyforDisnee 09-02-2013 02:09 PM

Quote:

Originally Posted by SpaceMountain77 (Post 49450498)
To date, we have enjoyed 10 DVC vacations at WDW and not received a single phone call from our guide :confused:

I haven't either. Received a call from Jonathan at home, but never at resort.

Deb & Bill 09-02-2013 02:11 PM

We bought all our contracts (except one small resale from TSS) from one DVC sales person long ago. We have a different salesperson now and have never met him. We're not buying any more points anyway.

Nhowe 09-04-2013 10:35 AM

Nick Tamberrino is great! Not at all pushy or sales-y. Great at returning DH's phone calls.


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