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-   DVC Member Services (http://www.disboards.com/forumdisplay.php?f=89)
-   -   waiting, waiting, waiting for my membership mumber (http://www.disboards.com/showthread.php?t=3064593)

GoofyDad1970 02-14-2013 09:49 AM
waiting, waiting, waiting for my membership mumber
 
We closed on our 250 point AKV purchase last Thursday (we bought resale, for which I am very thankful). I would like to make a reservation, and yesterday I called membership administration to see if I could get my membership number and make my reservation. Tammy told me I am not in the system yet.

Today I spoke with Kevin who told me I am still not in the system AND (contrary to what has been posted on this board) he told me they do not give out membership numbers over the phone anymore, that I will have to wait for my packet in the mail, and it might be another two to three weeks (including time for the mail deliver). He also told me this is a new policy. Has anyone else heard of this? Or is it a situation where you speak with three different people and you get three different answers? Thanks.

We started this process in early-December. Yes, I knew going in it could take two months, but two more weeks would put us at around ten to eleven weeks. AAARRRGGGHHHH!

czmom 02-14-2013 10:18 AM
Ack!!! I hope not! I just received my closing documents today from Timeshare Title, so I am a good week or two behind you. But I need to make a reservation for April 10 as soon as possible!

Please update when you can, and good luck! :thumbsup2

disneynutz 02-14-2013 10:27 AM
There have been several posts of the new policy. IMO it's Disney's way of adding an additional delay for resale buyers.

Guides can tell prospective buyers that if they buy resale, they will have to wait 2 1/2 months to make their first reservation, if they buy direct, they can book tomorrow. Disney by the way causes most of the resale delay themselves but they would never tell a new buyer that.

:earsboy: Bill

GOOFY D 02-14-2013 10:34 AM
Seems to be almost spiteful to not give the membership number over the phone. I would love to know their reasoning for this give the significant information that has to be provided to them to prove your identity. Do we not pay their salaries too (just like direct purchasers) via the maintenance fee?

tmerf11 02-14-2013 10:50 AM
We didn't receive our membership number for 3 weeks after closing. I even found us listed on the florida comptrollers website and then it was still another week before we got our number. And this was recent. We got the closure notice from the Timeshare Store on Dec 27th and made our first reservations on 1/18...

disneynutz 02-14-2013 10:52 AM
Quote:
Originally Posted by GOOFY D (Post 47505244)
Seems to be almost spiteful to not give the membership number over the phone. I would love to know their reasoning for this give the significant information that has to be provided to them to prove your identity. Do we not pay their salaries too (just like direct purchasers) via the maintenance fee?
Just as spiteful as the resale booking restrictions?

It almost seems like Disney cares more about being a profit machine instead of taking care of existing owners or resale buyers. :scratchin

:earsboy: Bill

lodge 02-14-2013 11:01 AM
I wouldn't be able to handle pressure to book. We bought stripped, knowing we needed that time to figure it all out.

RSWA2 02-14-2013 11:32 AM
Disney would not give me my membership number either. However, they did let me know when the letter with the number was mailed out. I had closed on a Thursday and by next Monday (not the direct next one), they had mailed it out and said I would get it in no more than 5 business days. They said they mail these out in bulk once a week.

So from closing to when I got the letter, was 11 business days.

However, in between that time, I went to Disneyland and to the DVC center and asked them for my number and they gave it to me.

mousefan1972 02-14-2013 05:28 PM
Quote:
Originally Posted by disneynutz (Post 47505156)
There have been several posts of the new policy. IMO it's Disney's way of adding an additional delay for resale buyers.

Guides can tell prospective buyers that if they buy resale, they will have to wait 2 1/2 months to make their first reservation, if they buy direct, they can book tomorrow....
:earsboy: Bill
Not even tomorrow. We booked a reservation the same day when we bought BLT direct 3 years ago. And given that there was very little BLT resale on the market then and we paid $106 per point, it was a great deal/perk for us to buy direct and not only book the same day, but to have our guide pull inventory for us at BCV for July. (this was in April)

ELMC 02-14-2013 05:49 PM
Quote:
Originally Posted by GoofyDad1970 (Post 47504765)
We closed on our 250 point AKV purchase last Thursday (we bought resale, for which I am very thankful). I would like to make a reservation, and yesterday I called membership administration to see if I could get my membership number and make my reservation. Tammy told me I am not in the system yet.

Today I spoke with Kevin who told me I am still not in the system AND (contrary to what has been posted on this board) he told me they do not give out membership numbers over the phone anymore, that I will have to wait for my packet in the mail, and it might be another two to three weeks (including time for the mail deliver). He also told me this is a new policy. Has anyone else heard of this? Or is it a situation where you speak with three different people and you get three different answers? Thanks.

We started this process in early-December. Yes, I knew going in it could take two months, but two more weeks would put us at around ten to eleven weeks. AAARRRGGGHHHH!
Sorry for the delay, but what you are experiencing is typical. Two months is the absolute best you can hope for on a resale deal and in my experience is not a realistic expectation. The typical time frame for a resale purchase is 10-12 weeks.

Quote:
Originally Posted by GOOFY D (Post 47505244)
Seems to be almost spiteful to not give the membership number over the phone. I would love to know their reasoning for this give the significant information that has to be provided to them to prove your identity. Do we not pay their salaries too (just like direct purchasers) via the maintenance fee?
Statements like this make me cringe. Our maintenance fees go to pay the expenses of the DVC resorts (including the costs of DVC cast member salaries). That being said, I do not think that this entitles us to special privileges, the right to make demands, or the right to treat cast members as if they work for us directly.

This discussion boiled over last summer when there was a frenzy of new members waiting for their membership numbers. Several people advocated calling MA several times a day to check to see if their membership had been updated. I said then and I'll say it now, I don't think this is right. MA CMs have a job to do, and one of those jobs is inputting new member numbers into the computer and mailing out the packets. I don't think it's right to contact them multiple times a day or week to ask for updates about the process. I know waiting can be difficult, but it's Disney we're talking about. We should really be used to waiting by now. :)

jimim 02-14-2013 05:54 PM
Quote:
Originally Posted by GoofyDad1970 (Post 47504765)
We closed on our 250 point AKV purchase last Thursday (we bought resale, for which I am very thankful). I would like to make a reservation, and yesterday I called membership administration to see if I could get my membership number and make my reservation. Tammy told me I am not in the system yet.

Today I spoke with Kevin who told me I am still not in the system AND (contrary to what has been posted on this board) he told me they do not give out membership numbers over the phone anymore, that I will have to wait for my packet in the mail, and it might be another two to three weeks (including time for the mail deliver). He also told me this is a new policy. Has anyone else heard of this? Or is it a situation where you speak with three different people and you get three different answers? Thanks.

We started this process in early-December. Yes, I knew going in it could take two months, but two more weeks would put us at around ten to eleven weeks. AAARRRGGGHHHH!
This is the new policy since the beginning of this year I was told. I was told it was due to identity theft. Even by giving all ur info they still won't cause anyone can have ur address, phone, birthdate and such.

I closed on 1/18/13
My transfer to Disney was 1/28/13
My number came 2/2/13 This had my member number only. they said my cards would follow which they did. This was the point I was able to book.
My actual cards came 2/12/13

I was told many times as others that resale can take up to 2 months. Mine was 5 days short of 2 months.

They did tell me when I called that my member number was mailed out on a specific day but wouldn't give the number as I said above. I got the envelope 3 days later.

jimi

BLTisforME 02-15-2013 04:04 AM
Quote:
Originally Posted by GOOFY D
Seems to be almost spiteful to not give the membership number over the phone. I would love to know their reasoning for this give the significant information that has to be provided to them to prove your identity. Do we not pay their salaries too (just like direct purchasers) via the maintenance fee?
I agree that seems to be a hurdle to dissuade a resale buyer. However, don't the maintenance fees pay for the properties? Maybe I'm wrong. Still relatively new to DVC. Only a member for one year and I bought direct. Thinking about adding on more via resale though.

BLTisforME 02-15-2013 04:10 AM
Quote:
Originally Posted by ELMC

Sorry for the delay, but what you are experiencing is typical. Two months is the absolute best you can hope for on a resale deal and in my experience is not a realistic expectation. The typical time frame for a resale purchase is 10-12 weeks.

Statements like this make me cringe. Our maintenance fees go to pay the expenses of the DVC resorts (including the costs of DVC cast member salaries). That being said, I do not think that this entitles us to special privileges, the right to make demands, or the right to treat cast members as if they work for us directly.

This discussion boiled over last summer when there was a frenzy of new members waiting for their membership numbers. Several people advocated calling MA several times a day to check to see if their membership had been updated. I said then and I'll say it now, I don't think this is right. MA CMs have a job to do, and one of those jobs is inputting new member numbers into the computer and mailing out the packets. I don't think it's right to contact them multiple times a day or week to ask for updates about the process. I know waiting can be difficult, but it's Disney we're talking about. We should really be used to waiting by now. :)
I agree. Thought that the maintenance went to care for the properties. In the end, Disney is a business just like anything else. They technically have the right to have different processes for direct purchases and resale.

One of the reasons people who buy direct pay more. One of the reasons I went direct was because I wanted what I wanted- when I wanted it. ;)

Sandisw 02-15-2013 06:22 AM
Quote:
Originally Posted by ELMC (Post 47509191)
Sorry for the delay, but what you are experiencing is typical. Two months is the absolute best you can hope for on a resale deal and in my experience is not a realistic expectation. The typical time frame for a resale purchase is 10-12 weeks.



Statements like this make me cringe. Our maintenance fees go to pay the expenses of the DVC resorts (including the costs of DVC cast member salaries). That being said, I do not think that this entitles us to special privileges, the right to make demands, or the right to treat cast members as if they work for us directly.

This discussion boiled over last summer when there was a frenzy of new members waiting for their membership numbers. Several people advocated calling MA several times a day to check to see if their membership had been updated. I said then and I'll say it now, I don't think this is right. MA CMs have a job to do, and one of those jobs is inputting new member numbers into the computer and mailing out the packets. I don't think it's right to contact them multiple times a day or week to ask for updates about the process. I know waiting can be difficult, but it's Disney we're talking about. We should really be used to waiting by now. :)
Maybe I am just the type that tries to see things from a positive intention but I am thinking that this is the reason the policy was put in place-way too many people calling and wanting the information and it prevented those working to get done what needed to get done vs. just a way to stick it to resale buyers.

My understanding, and I could be wrong, is that office has only a few CM's working in it that handle the entering of the new information so multiple calls a day to stop and check may have been actually delaying things getting done.

candiemonster 02-15-2013 06:34 AM
Quote:
Originally Posted by RSWA2
Disney would not give me my membership number either. However, they did let me know when the letter with the number was mailed out. I had closed on a Thursday and by next Monday (not the direct next one), they had mailed it out and said I would get it in no more than 5 business days. They said they mail these out in bulk once a week.

So from closing to when I got the letter, was 11 business days.

However, in between that time, I went to Disneyland and to the DVC center and asked them for my number and they gave it to me.
That's a good idea! I'll definitely make note of this one the next time I buy resale. Thanks!


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