I always take those reviews with a grain of salt, not because I don't believe the person writing it,, but there are soooo many factors into going to a review... the persons report I read.. was not good, but if you have been at Disney for 24 hrs and you just want to get back to the hotel room to sleep, any little thing is going to bug you.. if you are raving about a place.. what places do you go to , to compare..? plus those reviews are just opinions... Personally the only time in 6 trips that I had trouble with the ART it was our first day in Anaheim and we only go to DTD on that day... so walked there and got the ART back. and tried to use cash to pay.. the driver wouldn't let me..even though I was standing right next to the sign that said I could... when I argued with him,, that it says right here that I could he let me on ,saying he thought I didn't have the correct money.. even though I had it in my hand and was ready to drop it.... anyway aside from that we enjoy the ART. and know how to use it... make sure you get there just before the times... know the times. and expect that at the end of the day there is going to be a lot of people trying to squeeze on.... and people forget that sometimes delays happen, not because of the drivers of the buses , but because of other people in cars. and crossing the streets round Disney...