AP Only Info Thread Reservation System /Extensions / Refunds

[DavidNYC]

So I read this is how they are calculating the refund. I can’t seem to wrap my head around it, anyone who understands what it means could you post an example of a pass and what the refund would be?

• The usable value of your pass(es) equals the total sale price of your pass(es) multiplied by the number of days that you could have visited any park prior to March 16 and divided by the total number of access days to any park permitted under the pass(es) at pass activation.

See posts #3353 and #3360 in this thread.

Those posts aren't quite right because they ignore blackout dates. The general math is correct but you have to subtract any black out days from the top and bottom of the fraction (which is why they say "could have visited" and "access days permitted". So if there were 100 days between activation and park closure but 25 were blackout days, you use 75 for the top. If there were 65 total blackout days originally on your pass you divide by 300 and not 365.

 

[SleeplessInTO]

Anybody who cancelled test made park reservations

I haven’t tried to make new park passes but my existing ones are still there. Even though I technically have no onsite stay or AP anymore.

 

[DisneyHomework]

Received 1 out of 2 AP partial refund checks in the mail today - completely by surprise. I had finalized both AP cancellation requests via an email sent by Disney on 7/14/2020, there was a link in the email to commit to a refund (or extension).

Curious if the other refund will appear in the mail tomorrow. Both of these AP's were originally paid for on a CC, which is still current, and linked to my Disney Profile, so not sure why a CC refund didn't occur as expected.

Wow!!! Early and not how they indicated payment would occur. The variable experience continues. Was the refund amount ballpark what you expected?

 

[n2mm]

Just curious. Did anyone get the entire amount of their AP renewal purchase refunded?

im waiting for a refund for an unused, not activated renewal DVC gold pass certificate.

 

[mitsukoshi samurai]

I haven’t tried to make new park passes but my existing ones are still there. Even though I technically have no onsite stay or AP anymore.

Mde and ticketing are separate systems

 

[PrincessV]

Hmmm. Mine is showing up like a brand new “voucher” and is called a “renewal certificate” with a 2030 expiration date ?? Maybe it’s because it’s a FL resident AP (which requires proof of address to validate)... but nothing helpful in MDE... and no proof that it will be extended like it should be. Surely it will when we activate it!!

Ah, got it. I'm a FL resident APer, too, but I do monthly payments, so when I renew, it just rolls right along: there's no activation or certificate involved. But I have friends with renewal vouchers and if I understand it correctly, the voucher allows you to book FP+ (if it comes back) and use other AP benefits before you get to a park to activate it, but your expiration date remains the same, regardless of when you activate. So if your expiration was Jan. 20, 2020 and you activate your renewal certificate Oct. 12, your expiration would be Jan. 20, 2021 - only now you'll also have the 117+30 days added to that, so wherever that lands on the calendar - May-ish?

 

[HappyDisneyWife]

Ah, got it. I'm a FL resident APer, too, but I do monthly payments, so when I renew, it just rolls right along: there's no activation or certificate involved. But I have friends with renewal vouchers and if I understand it correctly, the voucher allows you to book FP+ (if it comes back) and use other AP benefits before you get to a park to activate it, but your expiration date remains the same, regardless of when you activate. So if your expiration was Jan. 20, 2020 and you activate your renewal certificate Oct. 12, your expiration would be Jan. 20, 2021 - only now you'll also have the 117+30 days added to that, so wherever that lands on the calendar - May-ish?

Exactly! I’ve got park passes lined up using the renewal certificate and that’s no problem. It’s interesting that the monthly payment option just keeps it activated... but the auto-extension after (re-)activation is what I’m looking for! I was just curious if anyone had actually been through it yet Thanks!

 

[keishashadow]

Received 1 out of 2 AP partial refund checks in the mail today - completely by surprise. I had finalized both AP cancellation requests via an email sent by Disney on 7/14/2020, there was a link in the email to commit to a refund (or extension).

Curious if the other refund will appear in the mail tomorrow. Both of these AP's were originally paid for on a CC, which is still current, and linked to my Disney Profile, so not sure why a CC refund didn't occur as expected.

Not having a refund go back to a CC is highly unusual.

Take it and run

im waiting for a refund for an unused, not activated renewal DVC gold pass certificate.

I renewed GD at the parks vs a voucher # via MS.

She wasn’t with us, but they did give me her new card.

It was equivalent to activating it I’m told, even though she wasn’t with us that trip, nor has she used it since renewal.

So much to deal with in RL, then there is this which doesn’t seem quite as big of a problem for me after the last few months.

many families have been utterly devastated by the fallout of the pandemic. We had one adult DS test positive but do remarkably well in his recovery. Knock on wood, that’s it for us. still, we consider ourselves very fortunate when compared to so many others.

My thought is whatever WDW decides to do to take the sting out of things, it’s out of my hands. i’m not going to wring my hands or shout at the heavens about it. However, it’s nice to know venting is perfectly acceptable here for those who feel the need

This, too, shall pass. Sooner, if not later, we’ll all be enjoying our happy place. Personally, i’m Holding breath to be there on 9/26.

 

[mitsukoshi samurai]

did Anybody delete their mde ap just courious?

 

[n2mm]

Not having a refund go back to a CC is highly unusual.

Take it and run


I renewed GD at the parks vs a voucher # via MS.

She wasn’t with us, but they did give me her new card.

It was equivalent to activating it I’m told, even though she wasn’t with us that trip, nor has she used it since renewal.

So much to deal with in RL, then there is this which doesn’t seem quite as big of a problem for me after the last few months.

many families have been utterly devastated by the fallout of the pandemic. We had one adult DS test positive but do remarkably well in his recovery. Knock on wood, that’s it for us. still, we consider ourselves very fortunate when compared to so many others.

My thought is whatever WDW decides to do to take the sting out of things, it’s out of my hands. i’m not going to wring my hands or shout at the heavens about it. However, it’s nice to know venting is perfectly acceptable here for those who feel the need

This, too, shall pass. Sooner, if not later, we’ll all be enjoying our happy place. Personally, i’m Holding breath to be there on 9/26.

that is a bad situation I just wish they would get this worked out, I started this process on April 28th and still not resolved. There is no rhyme or reason, nor consistency in how they are handling anything.

 

[Dugette]

Cancelled our APs via online chat late this afternoon. Took about 40 minutes to connect and then that CM had connection issues and I ended up with someone else. It was about as expected, thanks to this board letting me know not to expect much actual information. I'm pretty sure this CM was less informed than the Disney website. But I just tried to ask a lot of questions and screenshot the less-than-detailed answers, in case the refund is not what I expect. We upgraded park-hoppers to paid-in-full out-of-state APs on March 8th - then the parks closed 8 days later. So, in theory, we should get back almost the full price of the APs. I asked the CM multiple times if the refund was based on the full price or the upgrade amount paid. They said full price. Hope that is right, as it's a huge difference. After pressing the refund amount issue, they did say they were putting in a request for me to receive an "estimation of refund" email in 72 hours, but passes still effectively cancelled today. I did that, so I guess we'll see what I get.

Just wanted to toss in my story, in case it helps anyone. It absolutely blows my mind that Disney is asking us to make a commitment involving a significant amount of money without being able to tell us how much. I also requested (via email last week) that they could cancel our APs and give us vouchers instead because we bought so close to when they closed. They said no, that was impossible. I don't understand why they want to give back money when people are willing to let them keep it in exchange for future benefits. Oh, well. We upgraded via gift cards, so I'm guessing I'll receive a check in October, though this CM could not tell me that either. Way to be transparent, Disney! At least, thanks to this board, I knew to call/chat because our email links would probably not cancel our daughter's pass (both adults got an email). I cannot imagine how many people "think" they cancelled for their whole family via their link and didn't. What a mess. Sorry for the rant. I appreciate all the info on this thread.

One more remark - I've seen people discussing sales tax. As someone who files business sales tax returns as part of my job, Disney needs to refund the tax as well - they presumably will be taking a deduction against their taxable sales on their tax returns and that means that they'll get a credit/refund for the related taxes from the state as well. I can't imagine it wouldn't work that way unless they have a special arrangement with Florida since they are obviously a large tax source for the state.

Following up. We received "estimate of refund" emails tonight and they appear to line up with what a previous poster said on this thread...seems to follow their published formula, but omit sales tax. My thinking is that the refund amount provided is the pre-tax amount and they should add tax back to the refund when issued. Good news is that, if you add tax to the amount, it lines up with what I expected, which is Full Price of AP x (days pass is supposed to cover - days before closure)/days pass was supposed to cover. We upgraded park-hoppers, which I was worried about, but the refund amount is definitely based on the full price ($1195). So, it's a relief to have this in writing! Now I just wait until October and hope we get checks in the mail.

One interesting note: on the email I received, it said this:
As we approach the end of the election window, we ask that you take action no later than Monday, August 17th by contacting V.I.PASSHOLDER Support at (407) 939-7277 if you choose to cancel your pass(es). We thank you for being important members of our Walt Disney World community.
So, apparently, there is a little extra time if you still need to cancel (we already did).

 

[cm8]

Following up. We received "estimate of refund" emails tonight and they appear to line up with what a previous poster said on this thread...seems to follow their published formula, but omit sales tax. My thinking is that the refund amount provided is the pre-tax amount and they should add tax back to the refund when issued. Good news is that, if you add tax to the amount, it lines up with what I expected, which is Full Price of AP x (days pass is supposed to cover - days before closure)/days pass was supposed to cover. We upgraded park-hoppers, which I was worried about, but the refund amount is definitely based on the full price ($1195). So, it's a relief to have this in writing! Now I just wait until October and hope we get checks in the mail.

One interesting note: on the email I received, it said this:
As we approach the end of the election window, we ask that you take action no later than Monday, August 17th by contacting V.I.PASSHOLDER Support at (407) 939-7277 if you choose to cancel your pass(es). We thank you for being important members of our Walt Disney World community.
So, apparently, there is a little extra time if you still need to cancel (we already did).

That’s not cool of them to not refund the taxes. We paid taxes and it should be given back as well.

 

[SB in KY]

I called the AP line back in May because we wanted a partial refund (for closure dates only). we were not interested in extending our original expiration date. CM took all the info and said checks would be mailed within 2 weeks of reopening. We have not received any refund and I see on MDE where our expiration dates are now 5/5/21 (original expiration was 12/8/20).
So obviously they just extended our dates and have no plans to issue a refund. I have emailed twice , only response has been the robo reply of “we are working to research your problem”. Yeah, right....
has anyone else had this issue and been able to resolve it?

 

[Runnsally]

That’s not cool of them to not refund the taxes. We paid taxes and it should be given back as well.

100% they will refund the tax. Not quoting the tax with the initial price/refund is within their usual practice.

 

[Dugette]

100% they will refund the tax. Not quoting the tax with the initial price/refund is within their usual practice.

Thank you, that was what I was saying in my post too. They will need to add tax to the refund. They are not allowed to keep it, as it belongs to the state and/or the customer. I believe it will be added on the actual refund.

 

[mitsukoshi samurai]

I called the AP line back in May because we wanted a partial refund (for closure dates only). we were not interested in extending our original expiration date. CM took all the info and said checks would be mailed within 2 weeks of reopening. We have not received any refund and I see on MDE where our expiration dates are now 5/5/21 (original expiration was 12/8/20).
So obviously they just extended our dates and have no plans to issue a refund. I have emailed twice , only response has been the robo reply of “we are working to research your problem”. Yeah, right....
has anyone else had this issue and been able to resolve it?

Sounds like a breach of contract

 

[elgerber]

Following up. We received "estimate of refund" emails tonight and they appear to line up with what a previous poster said on this thread...seems to follow their published formula, but omit sales tax. My thinking is that the refund amount provided is the pre-tax amount and they should add tax back to the refund when issued. Good news is that, if you add tax to the amount, it lines up with what I expected, which is Full Price of AP x (days pass is supposed to cover - days before closure)/days pass was supposed to cover. We upgraded park-hoppers, which I was worried about, but the refund amount is definitely based on the full price ($1195). So, it's a relief to have this in writing! Now I just wait until October and hope we get checks in the mail.

One interesting note: on the email I received, it said this:
As we approach the end of the election window, we ask that you take action no later than Monday, August 17th by contacting V.I.PASSHOLDER Support at (407) 939-7277 if you choose to cancel your pass(es). We thank you for being important members of our Walt Disney World community.
So, apparently, there is a little extra time if you still need to cancel (we already did).

Did you ask for an estimate email, or did they just send it?

 

[floridaman]

So, for those those who cancelled their APs... are the annual passes still showing on MDE (mine are - as of Aug 14)? Are future park reservations still showing on MDE (mine are)? I'm curious if such cancelled passes will still work.

 

[Dugette]

Did you ask for an estimate email, or did they just send it?

Yes, asked repeatedly for an amount when I did the chat to cancel. The CM eventually said they’d put in a request and that it would arrive in 72 hours. Turned out to be 48 hours.

 

[focusondisney]

I called the AP line back in May because we wanted a partial refund (for closure dates only). we were not interested in extending our original expiration date. CM took all the info and said checks would be mailed within 2 weeks of reopening. We have not received any refund and I see on MDE where our expiration dates are now 5/5/21 (original expiration was 12/8/20).
So obviously they just extended our dates and have no plans to issue a refund. I have emailed twice , only response has been the robo reply of “we are working to research your problem”. Yeah, right....
has anyone else had this issue and been able to resolve it?

My DIL & I both requested partial cancellations in June, the day our passes showed as extended, but before the full cancellation was announced. Our passes still show the extended dates & we now would like to just keep the extension. She called on Wednesday to see if that is what will happen. The CM saw in her account that she asked for the partial refund & said that request was irreversible. That she is still going to get the partial refund & that they are still “working thru them”. No time frame given.

Son & DIL now have 2 trips planned this year & 2 next with park reservations made with the AP. The extension puts them outside of a renewal window. They’re of course worried about losing park reservations if the extended dates get pulled suddenly. Same for us for our trips next year. How are we supposed to make any plans not knowing if or when our AP will expire?!