Cruise and Theme Park Operational Updates due to Coronavirus

[runjulesrun]

If you're on hold & the music stops, are you still on hold? It's been almost 3 hours.

I hope so because my music stopped a long time ago. I'm over 2 hours in now.

 

[buckeyeguy1]

CM came back and is transferring me to guest services because "everything is changing for us too" so we'll see. Another 30 minutes on hold at least though :-/

Stated “modify an existing resort reservation from the menu”. Got a CM that said she is only able to do anything for us if we were looking to modify our reservation with upgrades. The wording she used was very cryptic and had to ask her to explain herself. I made sure I stated that I didn’t want to initiate a resort modification and asked what they would do for me since WL was not opening. She said she had to transfer me to guest services as well.
On hold now. Hoping to get moved at no extra cost. Figured I’m already paying for a deluxe. Not like I’m asking for a lot.

 

[Bibbobboo2u]

Just saw this on another thread. Are AP holders having trouble getting more than 3 reservations even when they have resort stays of more than 3 days?

FYI FOR THOSE WITH AP AND UNABLE TO BOOK THEIR ENTIRE STAY:

My sister just got off the phone with AP member services. The system is going to purge any AP park reservations of more than 3 days!!! She was told that anyone who needs more than the 3 allowed today they *should* be able to add those days on Wednesday when the AP window opens. He did say that some people may slip through the cracks but to be on the safe side I would check MDE tomorrow and make a plan to start the craziness all over again on Wednesday. Sorry for the bad news but hope this help some of you still in limbo!

 

[Poohlie]

I hope so because my music stopped a long time ago. I'm over 2 hours in now.

Me too 1 hour 20 mins in. Occasional static.

 

[TheMaxRebo]

DFB also there:

https://twitter.com/x/status/1275089976825389057

It pans from Space Mountain to the Crashle .... So basically the Live Action version of what we all saw this morning trying to log into the system

 

[runjulesrun]

Just saw this on another thread. Are AP holders having trouble getting more than 3 reservations even when they have resort stays of more than 3 days?

We are AP holders and were able to reserve all 8 days of our resort stay late July. I am unable to reserve park days for the 3rd room which is a vacation package though. On hold with Disney to try to fix that.

 

[shoegal9]

If you're on hold & the music stops, are you still on hold? It's been almost 3 hours.

Yes, someone just picked up after 2.5 hours. The last 45 minutes have been silent for me.

Update: They said they can't help me. I called the main # and they told me to call the passholder line which... wait for it... is busy.

 

[rpb718]

It will be interesting to see the availability calendar around July 1 after the APs and off-site ticket holders get their chance.

 

[TheMaxRebo]

Yes, someone just picked up after 2.5 hours. The last 45 minutes have been silent for me.

Ok, you know hold times are too long when Disney runs out of music to play

 

[Mit88]

We’re going to hit 2000 pages today. I can feel it. I believe in you

 

[JacknSally]

For the people who received a gift card for opting out of housekeeping

-Did you opt out before the closures (and before they removed the option on the online check-in)
-Did you opt out after they re-enabled the option just recently?

My answers are Yes and Yes to the above. Wonder if there is any pattern. My thought is that if you opted out before they made the change then you are getting a gift card, because when you selected that option previously, it stated how much you would get. Whereas now the option does not indicate you get a gift card for declining.

We opted out before the closures - right after we booked in January, actually.

 

[WatchandLearn33]

I was on the phone for 2.5 hours. I had to hang up after my kid was melting down. I was able to change my July 9th resort to another resort at no cost bc it is prior to the parks opening. My other July split stay resort fell within the open dates (July 14th-21) so they refused to move me without a charge. I was allowed to choose a resort that was open and pay the difference if I wanted. They would not modify me into 2021. I was only offered to cancel or pay the diff in an open resort. Sad but true. I hung up.

 

[Mit88]

It will be interesting to see the availability calendar around July 1 after the APs and off-site ticket holders get their chance.

APs can only book 3 days, and I think guests without hotels will be the most leery to go to the parks this year. Today will probably be the day with the most influx of parks reservations.

 

[Krandor]

removewd

 

[LSUmiss]

Just saw this on another thread. Are AP holders having trouble getting more than 3 reservations even when they have resort stays of more than 3 days?

Even for ppl with resort stays?

 

[Mit88]

removewd

epcot and DHs don’t open until the 15th

 

[Arguetafamily]

Have they announced when we can make dining reservations in resorts and/or theme parks, with arrivals after July 11?

 

[LSUmiss]

Looks like 11-14th of July is now only MK and AK available.

B/c Epcot & DHS not open til 7/15 & 7/16.

 

[Spridell]

Just saw this on another thread. Are AP holders having trouble getting more than 3 reservations even when they have resort stays of more than 3 days?

Yes I am

I am dvc and ap with 2 separate reservations. Cant make my 2nd. Says I have reached limit

 

[pclvnmcky88]

Just saw this on another thread. Are AP holders having trouble getting more than 3 reservations even when they have resort stays of more than 3 days?

I guess I dont understand this. If we have a resort stay and have an AP we should be able to book all days during that stay. An AP is valid park admission. 3 days without a resort? Fine, but this is ridiculous