For AP holders, seems like the right strategy is to request a refund no?

[Animal]

We always do passes from 30 December-30 December, so we get two NYEE's at MK. We then take a year break to do Disneyland once, DC, national parks,etc.. Our Spring Breaks are typically the second week of March. We got home from Disney World two days before it closed. If it stays closed till June 1, we'll get a free Spring Break trip next year. We'll likely not go this summer because of travel anxiety. But that's ok. Summer is our least favorite time of year to go, and we no longer need to go this summer to make the AP "worth it", because we're getting two Christmas's AND two Spring Breaks.

 

[Welsh_Dragon]

I don't think expecting a majority of my money refunded is unreasonable. We only used three days of the pass, and the experience they're now offering bears very little resemblance to what they offered when I purchased them. It's like when airlines reschedule your selected flight for a totally different time, you're entitled to a refund. Disney refunds resort packages for people who won't or can't go due to all the changes. I think they should do more for people who bought their top dollar APs, as well. Or at least let us decide a "restart" date for our APs, as many of us can't use the extension due to scheduling constraints.

I don’t know whether you follow TP forum, but there is a thread that suggests that one person had received an AP refund in respect of the time the parks closed, until the AP expired, less any black out dates. I must admit that isn’t how I interpreted Disney’s notice but I think it is what you hoped for. Here is the link and I have cut and pasted the post, in case you can’t access it. Good luck. Will you report back with any news please?
https://forum.touringplans.com/t/ap-extension-refund/71979/13
‘Yes, number of days left from the parks closure March 16th minus any blockouts during the remainder of the pass.

Based on my records, my pass cost $1191.74 total. My AP expires Sept 1 or 2 so I had about 5.5 months left on it. Based on my calculations I should be refunded about $545, but the third CM told me $660. I may have wrote it down incorrectly or maybe she gave me the amount that my AP is worth instead of the refund amount.

It’s still under 7 business days so I won’t see the exact amount for several more days.’

 

[keishashadow]

IDK the above link to post seems to indicate refunds were in process of being refunded. I was distinctly told when I called nothing would actually happen/post until the parks have a reopening date.

Of course, with disney, you can call three times re one question and get three different answers.

 

[sporter]

It would be very nice if Disney offered a 3rd and 4th option for passholders:

1. Extension
2. Refund unused days
3. Assign block of closed days to a future pass on same dates (ie mar-jul 2021).
4. Issue a 5 day hopper per month closed per AP or essentially a 'No Expire' ticket (20 day?) for those damaged by the closure.

Disney owes their AP holders. I feel like at this point they are only offering the minimum if that.

 

[NYDisneyKid]

IDK the above link to post seems to indicate refunds were in process of being refunded. I was distinctly told when I called nothing would actually happen/post until the parks have a reopening date.

AP holders on the monthly payment plan are due at least 1 month refund. When the park is going to re-open has no significance on the refund being processed. I just called and again was told the same exact answer "they are working on it". Why they are taking their sweet time is beyond me. It took them a blink of an eye to take money out of accounts.

 

[MeridaAnn]

Disney owes their AP holders. I feel like at this point they are only offering the minimum if that.

We don't know what exactly Disney is offering. They won't announce the specifics until they know when they're opening up again. Of course they have only announced the mimimum so far - nothing else is solid yet. I'd bet they are trying to work out as many options as they can to encourage people to keep their passes rather than get refunds, because the last thing they're going to want to do after all this time closed is to have to give up the money that they already received.

 

[NYDisneyKid]

I'm about ready to call my bank and tell them to refuse monthly payments from Disney when they start up again for my AP. They seem to dawtle refunding my March payment. and its almost June.

 

[MeridaAnn]

I'm about ready to call my bank and tell them to refuse monthly payments from Disney when they start up again for my AP. They seem to dawtle refunding my March payment. and its almost June.

I think they've been pretty clear that they're not processing any refunds until they know when they're opening so that they can do them all consistently and at the same time. I'm sure the refunds will be processed before they start charging again, though, so there will be nothing for the bank to refuse.

 

[NYDisneyKid]

I think they've been pretty clear that they're not processing any refunds until they know when they're opening so that they can do them all consistently and at the same time. I'm sure the refunds will be processed before they start charging again, though, so there will be nothing for the bank to refuse.

When the parks re-open has NOTHING to do with the 1 month that they owe AP holders. I can still have the bank refuse to let them take payments. I'm so disgusted with their slowness.

 

[keishashadow]

4. Issue a 5 day hopper per month closed per AP or essentially a 'No Expire' ticket (20 day?) for those damaged by the closure.

Disney owes their AP holders. I feel like at this point they are only offering the minimum if that.

I’m assuming your list was a ‘pick one’ sort of thing? If so, the first three would appear to be reasonable options IMO

The last one strikes me as problematic for DIsney.

Would think any sort of replacement tix would have to be assigned as non-transferable & of the complimentary sort (that can’t be upgraded to longer ticket or another APH).

 

[Eastern]

It would be very nice if Disney offered a 3rd and 4th option for passholders:

1. Extension
2. Refund unused days
3. Assign block of closed days to a future pass on same dates (ie mar-jul 2021).
4. Issue a 5 day hopper per month closed per AP or essentially a 'No Expire' ticket (20 day?) for those damaged by the closure.

Disney owes their AP holders. I feel like at this point they are only offering the minimum if that.

#4 would be nice. I'd prefer that to a refund. I agree they are offering the minimum.

 

[LizzyDragon]

It would be very nice if Disney offered a 3rd and 4th option for passholders:

1. Extension
2. Refund unused days
3. Assign block of closed days to a future pass on same dates (ie mar-jul 2021).
4. Issue a 5 day hopper per month closed per AP or essentially a 'No Expire' ticket (20 day?) for those damaged by the closure.

Option 3 would be messy for APs that have blackout dates.

 

[Primeval Princess]

Another option would be for the AP holder to be able to decide when to begin the reactivation of his or her pass. Within a certain limit, like, it must be reactivated by the end of 2021.

 

[Flamingeaux]

Maybe another offer could be to add a few months to the number of months the parks are closed. Say they are closed for 3.5 months. Just extent everyone's AP 6 or 7 months. My thinking is that the first two or three months they are open the parks aren't going to be completely open so that shouldn't count. just a thought...

 

[RangerPooh]

Yesterday I called to request a partial refund for our APs. As predicted they could not tell me how much it would be, but she did say that they will not process the refund until they have determined a date for the parks to reopen, and have in fact reopened.

 

[MeridaAnn]

Yesterday I called to request a partial refund for our APs. As predicted they could not tell me how much it would be, but she did say that they will not process the refund until they have determined a date for the parks to reopen, and have in fact reopened.

Yeah, it just makes logistical sense to wait until all the facts are finalized and they can do all the returns at once. Even for the people calling now saying they want a refund, once they announce the exact details, it could be that some people might change their mind and want the extension or whatever else is being offered, and it would be even more of a nightmare for Disney if they have to undo something they already refunded.

Same for those chose the special offer to pay monthly instead of all up front - if they choose the extension once details are announced, Disney can just apply the March payment to their next month instead of doing a refund that then the customer just has to turn around and pay again. Also, they'll need to know the length of closure the monthly accounts that chose refunds so they can factor in the down payment, since that will presumably also be part of the refund, or else the monthly people will be upset that they're not getting as much refunded as those who paid up front. Doing the one month refund now and then making the down payment partial refund just adds extra steps and opens more opportunities for errors.

Best to wait until everything is clear and finalized and then they let us make our decisions based on the exact dates and numbers and then process all the refunds in a uniform way all at the same time.

 

[elgerber]

I know there are no answers yet, but can someone tell me if they agree with my math. Based on what they have said, extending the pass based on the number of days closed. Assuming the 13th of June is the last day closed (I know that is totally not confirmed, but just making sure I am thinking correctly) I get 90 days closed, putting my Sept 1 expiration date at Nov 30th?

 

[Kaadk]

Typing these into Google seems to confirm your math "Days between March 16 and June 14th" returned '90 days' and then "90 days from september 1, 2020" returns 'Monday, Nov 30th, 2020'

 

[dagored]

I know there are no answers yet, but can someone tell me if they agree with my math. Based on what they have said, extending the pass based on the number of days closed. Assuming the 13th of June is the last day closed (I know that is totally not confirmed, but just making sure I am thinking correctly) I get 90 days closed, putting my Sept 1 expiration date at Nov 30th?

Not that easy for some of us. Using your 90 days, I am not entitled, in my opinion, to all of them. I have blackout days, so I do not think I am entitled to the 14 days in June. I am blacked out for those days and therefore I do not expect to get them so, using your numbers 90-14 = 76. Again, just my opinion . However, I expect my 76 days to be extended from August 7, the first day my blackout ends.

If Disney adjusts accordingly, I'm good with it, if not, I will opt for the refund.

 

[jimim]

I just called. so he said for me a refund would be the time of closure or the time left on my pass if it expires in less days from the closure time. so meaning mine expires June 16th. so I would get a refund from march till June but if they reopen later than that total days only the time left would be refunded which makes total sense.

I asked when I have up to to ask for a refund. he said no date but would not wait till they reopen cause they might end it which sounds pretty wonky. u got to give people time to decide. no way I'm scrambling to decide. I want to see how this all plays out.