Unfortunately I don't think there is much she could have done. When it comes to taking responsibility for things, ABD is not willing to do that these days, even when it is clearly their fault/resposibility. They are quick to lay the blame on the guest even when the guest is not at fault. I heard it first hand while on the tour about the cycling excursion on the Germany tour. Jennae said outright that all the accidents that happen on that particular excursion are because people haven't been on a bike in years and think they can just hop on a bike and be fine. She was outright laying 100% of the blame/fault on the guests.
I'm guessing you signed a travel agreement in order to participate in this Adventure.
This is included in each travel agreement....
I AGREE TO ASSUME THE RISKS inherent in and incidental to participation in the Adventure, including participation in recreational and other activities in the course of the Adventure described in the Adventure Travel Documents (the "Activities"), organized or conducted by you, an Excursion Provider or Supplier (as defined below) which may cause loss or damage to personal property, personal injury or death. I agree to abide by the rules and instructions given prior to or during the Activities. I am fully aware of the physically and psychologically challenging nature of the Activities and that furthermore there will be risks and dangers inherent in the Activities, which may include but are not limited to, the following examples:
Walking Tours, Historic Site Visits, Hiking and Nature Walks: Risk of falling, tripping, being struck by objects and/or slipping as a result of walking on trails, terrain, cobblestones, sidewalks or other surfaces that are slippery, rocky, uneven, unimproved, bridgeless or unstable, including those in historic sites and museums; exposure to city traffic; and exposure to hot sun or cold temperatures, insect bites and stings, or any dangerous wildlife encounters.
Boating and Watercraft Activities: Risk of hypothermia or drowning from being thrown by the forces of water motion or movement of the vessel through rough and unpredictable waters or seas; head and other bodily injury from being thrown out of the raft or boat onto rocks or trees or into dangerous rocks or cold water, or from coming in contact with gear, cargo, rigging or other people; accident caused by embarkation and disembarkation from slippery, uneven, unstable or vessel surfaces; risk of vessel capsizing or sinking; trauma caused by hot sun or cold water, including sunstroke, sickness or being wet, cold or uncomfortable; and attack by sea creatures.
Game Drive and Related Activities: Risks inherent in walking or traveling by open jeep in a game reserve, including attack by game, wild or domestic animals, birds and reptiles; and trauma caused by exposure to heat and sun including heat stroke, sun stroke, sunburn, and dehydration.
Archery lessons: Risk of injury from coming into contact with arrows and other archery equipment, which may be sharp and may move at a fast speed.
Aerial Tram: Risk of motion sickness and vertigo; altitude sickness; falling from heights; and equipment failures, including but not limited to, failure of cables or any part of the tram structure.
Activities with animals: Risk of injury by animals that may act unpredictably and may kick, bite, stomp, spit, stumble, fall down, or move suddenly due to their reactions to the conduct of the person petting or shearing them, other persons, other animals, loud noises, light, or vehicles; risk of injury by marine wildlife.
Traveling and Transportation: Risk of travel by plane, boat or automobile/bus, which may include delay, inconvenience, motion sickness, vertigo, and injury caused by collision or other accident during transport or in the course of embarking and disembarking the vehicle or conveyance.
Reptile/Insect Demonstration: Risk of being bitten, stung or strangled by reptiles or insects, whether poisonous or otherwise.
Therefore, on my own behalf, and on behalf of my heirs, executors, administrators and minor age children and children of whom I am a legal guardian, I hereby
RELEASE and forever discharge the Released Parties and any Excursion Provider and any Supplier, of and from all liabilities, claims, actions, damages, costs or expenses of any nature arising out of or in any way connected with participation in the Activities, and further agree to indemnify and hold the Released Parties, any Excursion Provider and any Supplier harmless against any and all such liabilities, claims, actions, damages, costs or expenses, including, but not limited to, all attorney"s fees and disbursements. I understand that this release and indemnity agreement includes, without limitation, any claims caused by, or suffered by me and covers bodily injury and property damage, whether suffered by me before, during or after participation in the Activities. I further authorize medical treatment for myself and the members of my party, at my cost, if the need arises. However I acknowledge that none of the Released Parties, an Excursion Provider or a Supplier shall have a duty, obligation or liability arising out of the provision of, or failure to provide medical treatment and further acknowledge that medical treatment may not be available. I understand and acknowledge that (i) an Excursion Provider and a Supplier are
independent entities not affiliated with you, (ii) the Activities are being provided by or through an Excursion Provider or a Supplier under agreement(s) or arrangement(s) with one or more of you, or in the case of a Supplier, under agreement(s) or arrangement(s) with an Excursion Provider; (iii) "Excursion Provider" as used in this Agreement means a person or entity that arranges and/or escorts me on the Activities, and includes its parent, subsidiary, related and affiliated companies, and the officers, employees, agents, representatives, successors and assigns of each of them; and (iv) "Supplier" as used in this Agreement means a person or entity that arranges the Activities, and includes its parent, subsidiary, related and affiliated companies, and the officers, employees, agents, representatives, successors and assigns of each of them.
Once you have signed this legal document, you release ABD from any fault.
I'm really sorry you were disappointed in ABD's service. I hope you manage to find another way to make your holidays magical, whether with DIY trips or by using another company.
