Kohl's return policy

DawnM

DIS Veteran
Joined
Oct 4, 2005
UGH. My Fitbit is dead. I have tried everything. I bought it from Kohl's about 13 months ago.

Is their return policy really anytime?

This is the 2nd one to die, both around the 13-14 month mark.

I would just bail on Fitbit but I like having that brand to keep up with my friends in their Fitbit challenges.
 
Call Fitbit directly. They have some kind of warranty. I had 2 friends who lost theirs and fitbit replaced them.

The website says the warranty is 1 year with a receipt of your purchase. I don't have a receipt and it has been 13 months.

Last time this happened, I called and they said that 12 months with receipt only. That was for the last one that went out.
 
I called Fit Bit and they sent out a replacement Fed Ex. No questions asked. in fact, I still have my old one. They didn't even ask for it back.
 
UGH. My Fitbit is dead. I have tried everything. I bought it from Kohl's about 13 months ago.

Is their return policy really anytime?

This is the 2nd one to die, both around the 13-14 month mark.

I would just bail on Fitbit but I like having that brand to keep up with my friends in their Fitbit challenges.



Seriously, I agree with @Gorechick. . try going directly to Fitbit; might work. :)
 
I called Fit Bit and they sent out a replacement Fed Ex. No questions asked. in fact, I still have my old one. They didn't even ask for it back.

Recently??

I called about 2 years ago now and the first thing they did was ask where i got it and how long I had had it.
 
Recently??

I called about 2 years ago now and the first thing they did was ask where i got it and how long I had had it.

One of my daughters bought me one for a present this past Christmas. It wouldn't sync time so called and told them she got it from Best Buy and I didn't have a receipt. They were pretty quick to send a replacement. Is yours a current model?
 
I'd call Fitbit customer service and see what they say. You've got nothing to lose. Maybe you'll get lucky and they'll honor the warranty even though the coverage time has expired.

I shop at Kohl's all the time and know they are generous with returns but had to look up their official policy and didn't realize it was that generous. Basically they'll take back anything anytime (for store credit without a receipt). Personally, I wouldn't return anything after a year. Unless it was a large purchase like a major appliance, tv or something like that, I wouldn't try to return it after 2 or 3 months at most. It just would not occur to me to do that.

You used it for 13 months. I'm not that familiar with Fitbits but IMO, for an item that costs somewhere between $80-150, you got your money's worth. I can understand being disappointed, but I'd chalk it up as a lesson learned. Sorry to say, but if this is the second one you've had and the first one died around the same time (also just past the warranty), I don't think that's coincidence. Try to get a refund/replacement from the company if you can, and if not, let them know your dissatisfaction with the product and then let it go.
 
One of my daughters bought me one for a present this past Christmas. It wouldn't sync time so called and told them she got it from Best Buy and I didn't have a receipt. They were pretty quick to send a replacement. Is yours a current model?

Yes, it is a current model. I will try and call. It is the HR model.
 
I forgot to add that I have ordered a new charger off of Amazon (Saturday) . I am hoping maybe the charger is the faulty part, although after I ordered, DH said he tested the charging connectors and they were giving off a charge, so that doesn't sound promising.

Either way, I could use an extra charger or two as I seem to misplace this one weekly (I blame the kids!)
 
OH MY WORD!

Thank you for urging me to call Fitbit. They had me plug it in and hold the side button down for 20 seconds and it started back up!

I asked what the issue was, and he said it is a bug in the system. I didn't press for more details.

Ok, got my Fitbit back!
 
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