Most people are averse to change and unfortunately, many complain just for the sake of complaining. I have talked to several people who complained aboutt he new system, yet, have not even been to try it. Tehy get worked up by the masses who generally are uninformed and just dislike change. As someone who goes a great deal and has APs, we found the system to actually make touring much better. You can complain all you want about "sponteneity" but the reality is, everything you do in life is pretty much planned and planning anything always makes it easier to manage and invariably enjoy. We have not seen stand by times increase, nor have we had any issues using the FP+ system, getting fps or even getting extras later on. If you are willing to plan in advance, hit a couple of parks at rope drop, take advantage of EMHs, the new system actually makes touring much more enjoyable and less stressful. But, regardless, there are those who complain just to complain. I am yet to talk to anyone who has actually been and is a vet of WDW, used the new system, and doesnt think it is an improvement. Most of the people complaining either arent people who go more than once every few years or people who have not even been at all.