The room and cot issue I can see being upset about. As far as le cellier many times substitutes can't/won't be be made. To be upset because a waitress asked if you would like a box for .5 a steak is really a non issue...just say 'no thanks, I'm not finished yet' pretty much end of story.
It wasn't just the substitution issue, it was that in combination with several other things including forgetting to place my soup order, then bringing it without a spoon, taking 10 minutes for a coke refill, etc.
Actually it is an issue to be asked if I want to box up my steak while halfway through. I could perhaps let that slide if it was a 1 TS meal, NOT a signature dining experience. I'm giving up 2 meals and the service NEEDS to be there. Bottomline.
It is a signature today only because of mass hysteria several years back that fed upon itself and became self-fulfilling, thereby making it a signature in Disney's eyes, and bottom line. No where near being a true signature.
Could care less what the reason is for it being signature. If I'm paying 2 dinners, I expect quality service, not servers asking me if I want to box up my steak as I'm literally halfway through it and continuing to cut and eat.
Don't blame the CM's, blame Disney. Greed makes companies do a lot of less than magical stuff.
To the OP, the resort policy is to put people in rooms. If someone else was checking in and wanted your room category, they would get it even if you called 100 times to confirm.
At Le Celier the CM probably got in trouble because you took too long to eat. They are expected to turn tables over in a specified time.
In the parks, CM are suppose to move people along, ordering the heard moves it faster.
Disney is now all about filling the parks, moving the guests, and increasing the profit. Their 1.5 billion investment in MDE and MB's is to increase profit, not to improve the guest experience.
Bill
Bill not sure why you're trying to excuse poor behavior. Just because that's the way it is doesn't mean that's the way it should be. I came here to post and express my thoughts concerning my interactions with the CM's. I guess my standards are higher than yours.
While there is no guarantee about room type, if I call several times and am told, "Yes sir you will be getting a room with 2 queens and a day," by damn golly I expect to get that room. And if I don't, then I expect Disney to make the necessary adjustments to see that my party is sleeping comfortably without trying to UPCHARGE me!!!!
I don't care how much trouble she got in. If a server walks by, sees that a guest is literally halfway through a $50 steak and is continuing to cut and eat, and then asks him if he would like to box up the rest, that is RUDE!!! There is no defense for that. She could have asked if I was done which would have been 100x better than simply asking me if I wanted to "box up the rest."
You can move people along in a courteous, tactful manner. I've been hearing a lot lately that the CM's aren't as nice because they're having to deal with entitled/demanding/upset guests. Perhaps if the encounters with the CM's were better, the guests wouldn't be acting so entitled. It's a 2 way street. The worse the CM's get, the worse the guests are going to get.
I think the biggest problem they have is there are so many foreigners who don't speak English. A CM will make an announcement and many people don't understand and don't follow instructions so the CM repeats and still gets no response so then they have to raise their voices and get a bit aggressive. But I have found if I am nice to them and follow their suggestions then they are nice to me. I am wondering about the attitude of the complainers. Are they trying to say they are being nice and following the rules and the CM is being nasty to them? If so the CM should be reports, not whined about on a forum.
I agree, the language barrier with foreigners is a big big problem. The CM's however typically quickly realize that and start making physical gestures so that the foreigners can understand what is being asked.
Humans are savvy and can read vibes others send off, even though you think you are holding it in. "Luckily cooler heads prevailed and I restrained myself, got the cot for free" - well I hope you would have restrained yourself - I'm thinking one of the main reasons CMs sometimes lose it is because guests treat them like crap most of the time. Did you pay extra for the two queen beds/daybed situation, was it a room category? Even so, sometimes things happen that the CM cannot control.
About Le Cellier, - I'm not getting what your issue was - either you got too much service or not enough????
I have also noticed more CMs doing crowd control, as it has been incredibly difficult to get anywhere lately without them. People are just not listening, so the CMs raise their voices. Simple requests like to go to the right of the traffic chains in Fantasyland, at the bottleneck by IASW - people have no clue and go left, then stop when they are blocked by a wall of people coming the other way. Dumb ducks!
Except they could control it. I checked in at 11am, so on the slim chance that all the queen/daybed rooms had already been checked into for the day, I would then expect to OFFER me a cot and certainly not try to charge me for it. That's just bad folks.
Really? Most people on the thread were able to tell what my issue is. It's a signature dining experience so I paid 2 dinners. I ordered a soup, she forgot it and I actually had to ask is it coming. Then it was brought without a spoon, I had to ask for the spoon before she ran away again. My mom was told she couldn't substitute for mashed potatoes yet my brother and I were able to substitute for fries. At one point I ran out of coke and had to wait 10 minutes before my waitress even bothered to show up at my table and again, I had to ask for a refill rather than her recognizing that my glass was empty and asking if I wanted a refill. And lastly, I was asked if I wanted to box up my steak halfway through it as I was literally cutting it and continuing to eat.
So really? You don't get what my issue there is?
Luckily we had no other CM issues and when we checked into AS Movies the CM was Fantastic. Needless to say we are never staying at Pop again.
