I watched the entire video and her experience was extremely similar to mine and my DD. We went as a family of 4, but split up to let each kid pursue a different path, and my DH and DD15 had the time of their lives and made friends and lived their Star wars dreams and me and DD13 could not get a toehold into the storyline no matter what and just felt like we were doing laps around the star cruiser feeling useless, rejected, and sad ... Looking back, Jenny is totally right, the gameplay must have just glitched out for us but we didn't know that at the time. I even went up to the desk to ask, what are we not getting?? And the CM was like, oh, just keep looking around and listening and things will happen to you! ...but they really didn't. What a(n expensive) bummer. Anyway we were happy for our family members who are the big Star wars fans, at least!